SEPHORA at Kohl's

Reviews

• MJ

  Mitchell Jenrette

  Aug 14, 2026
  1.0
  Internet was down call the manager told me there's nothing we can do.I will never shop at Sephora again.No selection on men's cologne very bad customer service.
• DT

  D T

  Aug 1, 2026
  1.0
  I stopped in today to pick up a gift for my little niece and was excited to shop. I walked through the entire store, passed three employees, and each of them looked at me, but no one acknowledged me or offered to help. As I was getting ready to leave, one of the employees finally said hello. I told her I thought maybe she hadn’t seen me, and she replied that she didn’t know how to end the conversation she was having. I’ve worked retail before, and I’ve never been in a store where conversations between employees seemed to take priority over acknowledging customers. A simple “Hi, we’ll be right with you” would have made all the difference. I had planned to shop here and then head to Kohl’s, but the experience left a bad impression, so I decided to leave instead. Hopefully this was just an off day because I’ve visited many Sephora locations over the years. I’m a Rouge member and have never experienced service like this before.
• CM

  Courtney Morgan

  Nov 14, 2022
  5.0
  Stopped in to be color matched and ended up walking out with a foundation that was perfect (Thanks Jess!) and a Tom Ford perfume that I absolutely love (thanks Sheila!). These ladies went above and beyond to help me. I was always an Ulta girl but not anymore. In a world where it’s hard to give/get great customer service sometimes, I was so impressed with the staff, their attitudes, and how clean it was! Thanks again!
• VO

  Vanessa Ochoa

  Oct 16, 2022
  5.0
  Not sure why the bad reviews or maybe there was a recent change of management that changed things, but so glad I visited this Sephora store! I was in town for the weekend and had to stop by for a quick errand and this was the only Sephora nearby. I ended walking out with a sample to a foundation that the Sephora employee recommended simply based on a quick assessment she made about my skin type despite I had asked about another brand! She sampled me the one she recommended alongside the one I THOUGHT I wanted, and I must say she was completely spot on! I’m now in love with a brand I had not even considered had it not been for her help. Thanks again for all the help shopping!

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