At SalonCentric, the salon professional is at the center of everything we do! Visit us and shop over 120 brands in categories like hair, skin, nails, barbering, tools and more. Have you met our Beauty Gurus? They'll show you everything there is to know about the latest trends and techniques. In fact, at SalonCentric, we're obsessed with education because we know the right tools will help you and your business succeed. Join us for a hands-on class or demo from your favorite brands. And if you're a student, don't forget about our Cosmetology School field trips, hosted by our friendly team. We can't wait to help you make the world a more beautiful place
I have been shopping at SalonCentric since it was Maly’s, dating back to 1993, and I have never had an experience like I did today.
I came in regarding a product that was clearly defective. It took nearly 20 pumps before anything came out, and when it finally did, it came out watery. I also had a hairspray with a defective spray nozzle. I was simply trying to explain the issue and ask to speak with a manager.
What upset me most was that instead of de-escalating the situation, I was immediately told I was being disrespectful for asking to speak to a manager. I did not swear, raise my voice, call anyone names, or act aggressively. I spoke with a firm tone because I was frustrated, but I was not disrespectful.
After over 30 years of being a loyal customer, it was hurtful to feel dismissed rather than listened to. Sometimes customers just want to feel heard, especially when they have supported a business for so long
I hope this can be taken as constructive feedback, because this situation could have been handled with more understanding, empathy, and professionalism.
Michelle from SalonCentric reached out to me and I want to update my review. She took the time to listen to my concerns show me kindness, respect and Most of all empathy. Thank you, Michelle. I appreciate the time you took to listen and understand and I appreciate your time..
AT
A. Tellez
Aug 23, 2024
5.0
My favorite place to get stocked up on beauty supplies. All of the associates are wonderful, especially Stacey. They are knowledgeable and friendly. The sales are great, and the store is always clean and organized.
NO
Natasha Oliver
Jan 10, 2024
5.0
My favorite location to visit! I never have a problem going out of my way to shop at the Ann arbor store. Every employee I have encountered is always super helpful and kind.
SW
sabrina ware
Oct 15, 2018
5.0
Love all the girls there! There always so helpful!
Store purchases may be returned to a store with a valid receipt. SalonCentric.com & Salon Business Partner orders with a value of $150 or less can be returned to your local SalonCentric store with your packing slip or invoice, dated within ninety (90) days of the purchase invoice (excluding electrical items and shears).
Electrical items and shears may be requested within sixty (60) days of purchase and will be refunded or exchanged only with original receipt, packing slip, or invoice. Refunds will be processed as a SalonCentric gift card. At this time, SalonCentric.com does not accept gift cards at checkout.
Can anyone shop at SalonCentric?
In order to shop with SalonCentric, you must be a licensed salon professional or cosmetology student and have an account with SalonCentric. If you don't currently shop with SalonCentric, you can apply for an account at any of our store locations or on our website.
What are the store hours for SalonCentric in Ann Arbor?
SalonCentric in Ann Arbor is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:30 AM to 4:00 PM, and Sunday from 12:00 PM to 4:00 PM.
What is the return policy at SalonCentric?
Store purchases can be returned with a valid receipt. Orders $150 or less can be returned within 90 days with a packing slip or invoice. Electrical items and shears returnable within 60 days with receipt; refunds are issued as gift cards.
Who is eligible to shop at SalonCentric?
Only licensed salon professionals or cosmetology students with an account can shop at SalonCentric. You can apply for an account at any store location or online.
What kinds of products does SalonCentric offer?
SalonCentric offers over 120 brands across hair, skin, nails, barbering, tools, and more, including professional hair care, cosmetics, and beauty supplies.
Does SalonCentric offer delivery or in-store pickup?
Yes, SalonCentric offers same-day delivery and in-store pickup options for your convenience.
What payment methods are accepted at SalonCentric in Ann Arbor?
SalonCentric accepts American Express, Apple Pay, Cash, Check, MasterCard, PayPal, Samsung Pay, and Visa.
How can I contact SalonCentric Ann Arbor?
You can reach SalonCentric Ann Arbor by phone at +1 734-998-0707 or email at SCSTORE.2505@saloncentric.com.
What beauty salons are near SalonCentric in Ann Arbor?
Nearby beauty salons include Plume Hair Studio, Lux Cut by CK, The Jessa Salon and Spa, Serenity Eclipse LLC, Iannelli Hair, Mariposa Salon - Barb Jackson, Lash Du Jour, Sharla Mohney Salon, Studio C Hair Salon, Lindsey Brown Stylist, and Salon XL Color & Design Group. Customers can visit these salons for services before or after shopping at SalonCentric.
Are there nail salons close to SalonCentric in Ann Arbor?
Yes, Hands Down Nail Studio is a nearby nail salon where customers can get nail care services conveniently close to SalonCentric.
What nearby places can I visit for entertainment or dining around SalonCentric?
Near SalonCentric, you can visit Chopsticks for Asian cuisine, Cranbrook Village - GameStop for games and entertainment, and Launch Ann Arbor which offers kids recreation and amusement activities, making it great for families.
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