SEPHORA at Kohl's

Reviews

• EL

  Eliah with my girl, Lizzie

  Jun 27, 2026
  4.0
  I was looking for Dermablend but they did not have. A salesgirl approach us quickly and she was helpful
• HS

  Haley S

  Apr 9, 2026
  1.0
  I don’t think I’ve ever had good customer service at this place. The positive reviews are baffling but I’m guessing it’s because no one actually writes reviews. You are either ignored or you are leading the conversation (hi how are you? With a dry response?? I’m not even the one working) Today I went in waiting in line, the woman working behind the counter leaves without acknowledging me at all to help another guest. (I waited for five minutes, she still did not acknowledge me or apologize or say “I’ll be right back”) NOTHING. I’m going to be patient but that was flat out rude. Then another person comes up and gets help. Very weird interaction, if you want to keep a brick and mortar store up and running I’d advise training on some basic customer service skills.
• LV

  Lisa Vanderbeck

  Mar 27, 2026
  5.0
  First time that I went there looking for some face cream and a young women named Taylor helped me,she was so helpful and very nice,I definitely appreciate that! Thank you so much Miss Taylor! I will definitely be back and definitely recommend this store! Very happy customer! :)
• KW

  Katrina Wilson

  Jul 24, 2023
  3.0
  Love all the stuff they have and how organized it is and clean and vibrant...I didn't like that automatically because I have teen girls with me and some a little younger, judging us or thinking instantly were trying to steal..I felt very uncomfortable! I didn't like the vibes. Asked the person to check a price for me and they just got annoyed and said" it says price where you got it from" in an irritated mood. I said I'm sorry my daughter picked it out and wasn't exactly sure where she saw it because it's a lot of little items in a small area and couldn't remember where she got it from otherwise she could have showed me where..she's young and curious and just grabbed it to ask if I could find price out for her..she loves beauty and makeup. I didn't appreciate the attitude. Body language says alot to me and a tone in someone's voice. The teen girls I was with, my daughter and 2 friends said they were being weird with them like annoyed and even they felt the vibes. I know teens steal, but so do adults older people etc...I just dont like being stared down watched every move we make peeking around corners like we're thieves..which we DEFINITELY ARE NOT! I dont know the employees name but they were wearing a mask. If the employee wasnt so paranoid and actually kind it would have been a fun experience with my girls which they were super excited to look around because they have gift cards. She wanted to look around before deciding what she was going to purchase. She didn't purchase anything she just wanted to leave. And that's unfortunate because she was very excited to go. We won't be back. Just asking for a price and getting attitude ruined our experience. Maybe tell employees to be patient and kind. They are young and curious is all and wanted to find some makeup to feel pretty and learn about products. I myself was going to ask about some products because I was looking for some things too and was going to ask if they could help me pick the right color tone for foundation for me and if there was anything to help cover up the scar on my face from skin cancer. I didn't even try to ask for any help because I was upset.
• LL

  Lucerne

  Jul 27, 2022
  5.0
  I was in there some time ago and was greeted & helped by Allison and Tonya. Both of them were kind and professional with me. Highly recommend them!!!