The Cosmetics Company Store

Reviews

• KK

  Kasey Kelly

  Jun 2, 2026
  5.0
  I felt compelled to write this review after witnessing the incident referenced in Fahimeh’s recent review. I was shopping in the store at the time, and my experience of what occurred was very different from what was described. From what I observed, the staff remained professional, patient, and courteous throughout the interaction. There was a delay while employees attempted to locate a barcode for an item and assist with gift wrapping, which they explained multiple times while apologizing for the inconvenience. Despite their efforts to accommodate the request, the customer became increasingly impatient and spoke to the staff in a manner that I found disrespectful and unnecessarily condescending. One comment in particular stood out to me when a staff member was told, “Customer service used to be great until you people got here.” That statement was troubling and inappropriate “you people” is utterly rude. The employees continued to remain calm and professional despite being spoken to in a way that no one deserves while simply doing their job. I had to step in and say something because the staff wasn’t doing anything wrong. As the situation escalated, the customer’s husband also became visibly upset and raised his voice toward staff members. The atmosphere became uncomfortable enough that security was ultimately called. Even after the couple left, the employees apologized to everyone in the store, despite having handled the situation with remarkable patience and professionalism. I have been shopping at this location and the outlet center for years, and my experiences with the staff have consistently been positive. They are friendly, welcoming, hardworking, and always willing to go above and beyond to assist customers. Their dedication and professionalism are the reasons I continue to return. While every customer is entitled to share their experience, I believe it is equally important to recognize when employees are doing their best under difficult circumstances. Based on what I personally witnessed, the staff handled an unfair situation with grace, patience, and respect. They deserve recognition for that. I will continue to shop here because the savings are truly exceptional. The discounts offered allow me to purchase quality items at a fraction of traditional retail prices, which makes a significant difference. While they may not always have every shade, size, or color in stock, I’ve found that there are usually plenty of other great options available. Shopping here requires a bit of flexibility, but the value and affordability make it well worth the visit. I’ve consistently been able to find items that work for me while saving a substantial amount of money compared to paying full retail price.
• FH

  Fahimeh Kh Heidari

  May 17, 2026
  1.0
  Very rude employees, they even didn’t know the price of their own selling products! They kept us for 30 min to call other branches and ask and finally they didn’t figure it out! They were the rudest, most inefficient sellers I’ve ever encountered! When we asked them why they are taking too long with no results they said you’re not welcome! You can leave! Their computer system also was down! I asked for a manager to talk to and they said we don’t have a manager here! Ugly experience. Never go back there.
• HA

  Haley A

  Feb 18, 2026
  5.0
  The workers were super friendly and extremely helpful. I walked in not expecting to purchase anything but ended up walking out with $387 worth of items and a smile, the staff made sure I was welcomed and answered every question I had and even offered to text me when they got items I wanted in stock!!!! Never been more happy spending so much money😄
• CS

  Cynthia Speigh

  Aug 14, 2025
  5.0
  I am writing to express my sincere appreciation for the exceptional customer service provided by Alexis. If I could, I would give her ten stars for her outstanding work, as five stars simply isn’t enough. I had been looking to purchase a Clinique item that was out of stock. Alexis took my contact information and assured me someone would contact me when the product was available. Within a week, I received a text message confirming that the product was back in stock. I’m so grateful the store followed-through on their commitment. Thank you again for such a positive customer experience!
• SA

  Shakhriyor Abduazimov

  Feb 4, 2024
  5.0
  Very respectful and courteous, great customer service. The pretty cashier girl was the best. I shop here often and only few times I've dealt with such professionals. Yesterday was it.

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