SEPHORA

Reviews

• AD

  Ariel Douglas

  Jun 27, 2026
  1.0
  This is by far the worst shopping experience I’ve ever had. This is a FULLY staffed store I saw at minimum 6-7 employees on the floor. Three of which were by the entrance. I walk in and not one person greets me. I walk past the group of employees and they are having a personal conversation. The conversation was long, loud, and very distracting. This store has limited products so I spent so much time trying to find items that they didn’t carry. Again there were at minimum six employees they I came in close proximity to no one asked to help for maybe like 35 mins. It’s was very obvious I was confused and I was searching. I had to use my app to look for previous products and shades. The store has poor service so I had step by the door to get a signal. The employees have devices that generate this information for them but no one asked to help me or even acknowledged I was there. Eventually, I asked a staff member can she help. She literally said “what’s up” to me. Unexpected she looked maybe 40+ and we are in a professional setting. I ask for a product she literally points to a section and sends me on my way. After I continue searching for products I inquire about a brand. She says “we don’t have that” so I look on the app and see this is something this location just doesn’t carry. However, is a product Sephora sells. I stand at the counter to check out. There are staff members all around chatting with each other or just standing about. This is a small location by the way. I look to the woman who said “what’s up” she’s standing to the right of the counter and said “hey can someone check me out”? She points a says”she’s coming” “she” took maybe 6 mins to come up after finishing her conversation with another staff member. She asked if anyone helped me I said “no” however, she proceeded to type in a name of an associate. I want to be clear the woman who spoke to me, never moved her feet, feet planted and pointed, and wasn’t eager to assist. There were many other shoppers in the store. No one was receiving help. No one was greeted in the hour I spent in the store. I watched women search for products in the same way I did, try to figure out color matches alone. This was the worst experiences. Most of the staff looked older 27+. So you’re not getting service from a bunch of super young inexperienced individuals who just want to work with their friends. I’ve been to young staffed locations as well. Polite, professional, great product knowledge, eager to assist. This isn’t a training issue this is a clean house and start fresh. This location is fully staffed with people who look like me (black) in my 30’s this could have been my best experience. However, those women are just there to collect a check. After spending $300 on 5/29/2026 at this location. As much as it pains me to write this review. And as much as I love the idea of having Sephora in my community. I do NOT recommend this location. I’d rather travel the distance or order online, if at all. Absolutely gross experience.
• MW

  Michelle W

  Jun 25, 2026
  5.0
  The ladies in here are so nice and polite. They also don’t bug you every second, you also won’t feel like someone is on your back watching you.
• TT

  T

  Jun 22, 2026
  1.0
  ​I visited this location recently, and while the staff is attentive, it quickly became overwhelming. Within 10 minutes, I was approached by six different employees asking if I needed help. I prefer to shop independently, and the constant pressure felt less like assistance and more like a hard sell. Additionally, some of the product recommendations felt more focused on making a sale than providing honest advice. My recommendation for future customers is to do your research beforehand, know exactly what you want, and take the staff's advice with a grain of salt.
• QQ

  Quit

  Jun 14, 2026
  5.0
  Courtney was super sweet and helpful. I will always ask for her when shopping.
• KK

  KpTheG

  May 20, 2026
  5.0
  Nice staff. Not overly friendly but pleasant. I went in looking for a specific Danessa Myricks product but they didn’t have it in stock. They checked other locations and I also got perfume advice since I’ve been away from America for some time and finally got to stock up on the latest.

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