JCPenney Salon

Reviews

• MV

  Mert Vera

  Jun 8, 2026
  5.0
  JCPenney Salon is a convenient and reliable beauty service destination located inside JCPenney stores, offering a wide range of professional hair care services in a comfortable and accessible setting. From the moment clients arrive, the salon provides a familiar, easygoing atmosphere that makes it simple to combine shopping with self-care, which is one of its biggest advantages. The salon offers a full menu of services including haircuts, styling, coloring, highlights, root touch-ups, blowouts, and conditioning treatments. Whether a client is looking for a quick trim or a more detailed color transformation, the stylists are trained to handle a variety of hair types and styles. Consultations are typically straightforward, helping customers communicate their preferences clearly before the service begins. One of the strengths of JCPenney Salon is consistency and accessibility. Because it is part of a well-known retail chain, customers often find it easy to book appointments and trust the general standards of service. Many locations also offer promotions or bundled deals, making it an affordable option for regular hair maintenance. The staff is generally friendly and professional, aiming to create a comfortable experience for both new and returning clients. While the salon environment is more practical and retail-focused than luxury boutique salons, it still maintains a clean and organized space where clients can relax during their appointment. Overall, JCPenney Salon stands out as a dependable and convenient choice for everyday hair care needs. It combines accessibility, a wide range of services, and professional results, making it a practical option for customers who want quality salon services while enjoying the convenience of a retail setting.
• RF

  RM Fuentes

  Apr 7, 2026
  5.0
  Excellent haircut by Fahmida! This is the first time I have loved a haircut so much. Fahmida took her time, washed and gave my hair an extra moisturizing treatment, and with little instruction, she gave me the best cut I have had in recent memory. She has a natural talent, and is pleasant to chat with, and her price is reasonable. She is definitely an asset to JC Penney Salon in Columbia, MD and I hope she stays there a long time! Thank you!
• JD

  Jem D.

  Apr 4, 2026
  4.0
  In late January, I needed a cut badly, because I had gnarly split ends. I get a blowout and sometimes a silk press when I get my haircut, because many stylists see hair like mine and panic (3c/4a). I had a semi-bad experience last time at my usual place (stylist brute-forced her tools through my hair after she made it a tangled mess) so I decided to give this place a try again. I was last here in August, and Mariah braided my hair into basic cornrows before a long vacation. I enjoyed the braids, and she told me to return to get a press. The problem is that Mariah had a baby last fall, so I wasn't able to book with her. In fact, January was my second attempt to book with her since September without success. I was able to get in to see Starr. Note that I have been managing my hair on my own forever. I have had between midback or shoulder length hair my entire life, and my goals are retaining length but having healthy hair. I made sure I washed and detangled my hair before arrival, because I know how people look at hair like mine and assume it is not detangled. So just about the first thing I'm told when I take my hair down in front of Starr is there will now be an extra detangling fee. I did not like this, because she had barely even touched my hair. Imagine her surprise when she took a comb to it, and it slid through like butter. At that point, she said no detangling fee would be necessary... Because as I said, I've been at this hair for a long time and my hair was tangle free when I walked in. Anyway... The wash was great: Starr can wash my type of hair without making it into a tangled mess: a good sign. The blowout was thorough and efficient: she used a dryer with a comb attachment and didnt put me under the hooded dryer. Ngl this was one of the best blowouts I've ever had tbh. If I weren't there to get a press and cut I could have stopped there and gone home happy. The problem is I did not. Now the cut: I ended up losing 1.5 inches. Starr first recommended 2, which seemed like a lot to me. So 1.5 was a compromise: I said I'd come back in 8 weeks or less and get another half inch trim. The press was not great: it was a bit greasy, and it reminded me of the presses I got when I was a kid with a hot comb in an elderly woman's home. But I was willing to look past this, because I know after a few days, it becomes less greasy. The style I did not like at all, very church lady, but I knew I was going to wear it pulled back daily anyway. I paid, tipped well, and left. She also told me Mariah would be back soon. Fast forward to late February, I decided to return to get the other half inch trimmed, booked with Mariah. Called to confirm the day before and she was apparently still on leave. Annoyed, I canceled and said I'd reschedule. And I did, to later in March with Starr. I figured, what do I have to lose? At least she can wash well and do a great blowout. I also scheduled the half inch cut. But because I did not like her press, I requested twists for the style. I show up, hair detangled per usual. Starr says I need to cut 2 inches... And this is where I should have either walked out or stood firm on my half inch. We discussed, and I settled on "let's just blow it out and see." Starr does another amazing wash and blow out. I am feeling more confident. She cuts half an inch and shows me, and I decide to trust her. But after she is done cutting, I can clearly see I have lost more than half an inch: probably 1.5 inches, and my hair is now a bob I didn't ask for. There is nothing I can do now. I just hope it is long enough to pull into a ponytail. Starr says she cut it at such an angle that I can do so... Like I said, nothing I can do now. For the style, imo Starr is not good at the flat twists: they look and feel inverted as she is doing them and after she is done. I have never had that much product used on flat twists either, but it will do for a week. I pay, tip well, leave. Will I return? For a wash and blowout, yes, 5 stars. For cuts or a press, probably not, 2-3 stars. 3.5 is my compromise, rounding up to this 4.
• CW

  Ciara Whitaker

  Sep 14, 2024
  1.0
  I made an appointment for my son to get his hair braided. I called an hour and a half before the appointment to see if a wash was included. When I spoke to Cindy she was very pleasant - answered my questions and asked a few clarifying questions. We hung up. About 10 minutes later I receive a call from Cindy informing me that the stylist would not be able to do his hair. I asked if someone could because when she initially called she mentioned two names. She said the stylist Keona was not able to provide the service. She did not offer any alternative. All she said was sorry. I was confused because another parent that has used her service recommended her and I was able to book the appointment. This would have been my first time using the salon at JCP Columbia - needless to say I will never ever schedule a service or recommend this salon because of this. It’s very unfortunate because the stylist came highly recommended by several moms that I know
• MM

  Morgan McCollum

  Dec 13, 2021
  5.0
  They provide the best Haircare treatments of any salon I’ve been to! GMarie is the best when it comes to styling and helping you grow back your hair from damage or breakage. Highly recommend!

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