SEPHORA

Reviews

• VA

  Valentina Arundelli

  Sep 30, 2026
  5.0
  One of the girls helped me find exactly what i needed in the right price range! I don't remember her name i think she was hispanic, she was just amazing ill be back 100%
• DR

  Dr. Jada-Ann Riggins

  Sep 25, 2026
  1.0
  This was my second visit to this Sephora location, and unfortunately, it will likely be my last. I typically shop at the Montgomery Mall and Pike & Rose locations and have never experienced this level of poor customer service or confusion surrounding a transaction. Both times I’ve visited this particular location, the staff have come across as unnecessarily rude and unpleasant. During this visit, I asked for assistance locating a product. A young man approached me and, rather than simply asking how he could assist, abruptly asked, “What do you want?” When I said “Excuse me?” because I was taken aback by his tone, he repeated himself in essentially the same manner. I am a paying customer, not a friend or acquaintance, and there is an appropriate and professional way to address customers. Unfortunately, the experience became even more frustrating at checkout. I purchased approximately $170 worth of merchandise and completed the Apple Pay transaction when prompted by the associate. My Apple Pay showed the $170.65 transaction as completed/pending and the funds were debited from my available balance. However, the young woman insisted that the transaction had not gone through on Sephora’s end and asked me to pay again. I asked what happened and she said she didn’t know. I declined to authorize a second nearly $200 transaction without first receiving a clear explanation of what happened to the first one. I requested a manager, and a woman who identified herself as the assistant manager came to the register. She was adamant that the sale had not completed, but when I repeatedly asked what had happened to the transaction showing on my end, I was not given a meaningful explanation. I also requested documentation showing that the transaction had been voided, declined, canceled, or otherwise not completed through Sephora’s point-of-sale system. I was told that no such receipt or documentation could be provided. So, to be clear: I left the store with no merchandise, $170.65 showing as a Sephora transaction through Apple Pay, no transaction/void documentation explaining what occurred, and no real resolution beyond being told that the sale simply “didn’t go through.” What made the situation worse was the dismissive and unpleasant manner in which it was handled. Technical issues happen. Payment systems malfunction. That is understandable. What is not understandable is management being unable or unwilling to clearly explain the issue, document the unsuccessful transaction, or provide a customer with reassurance about money that has just been removed from their available balance. I shop at Sephora frequently and have never experienced anything like this at another location. At this point, the issue appears larger than one unpleasant interaction. When customer service problems are consistent across multiple visits and extend from associates to management, it raises questions about the service culture of the location itself. Staff generally mirror the standards modeled and enforced by leadership. Hopefully the $170.65 charge is released promptly when they close their POS system for the evening so I do not have to escalate the matter further. Either way, I will be returning to the Montgomery Mall and Pike & Rose locations, where my experiences have been significantly more professional and nothing short of pleasant. This location would benefit greatly from additional customer-service training, and its leadership in particular could benefit from training in professionalism, communication, conflict resolution, and basic customer etiquette. Being a Rouge customer obviously doesn’t entitle me to special treatment but spending money at any business should at least entitle a customer to professionalism, competent assistance, and a clear explanation when nearly $200 leaves their account and they leave the store empty-handed.
• MS

  Mckenzie Stewarts

  Sep 6, 2026
  1.0
  Women on the clock said she couldn’t help me bc she can’t leave the front … when I walked in she had her back to the front playing with makeup on her face. Priorities are all over the place here.
• SS

  Samuel

  Aug 3, 2026
  5.0
  Nice selection of products, great variety and service
• BA

  Bryce Allers

  Jul 24, 2026
  5.0
  I came here with my mother to shop for skincare products, and Carlos was incredible. He was extremely knowledgeable and took the time to explain which products would work best, what to avoid for different skin types, and why. He also helped my mom find some amazing makeup products that she absolutely loved. Because of Carlos, we'll be coming to this location instead of the Montgomery Mall store from now on. I don't even care that it's farther from my house--it's completely worth the extra drive. It's so refreshing to walk into a retail store and be met with such genuine kindness, patience, and outstanding customer service. Carlos made the entire experience enjoyable, and we left feeling confident about everything we purchased. He is a tremendous asset to the team!

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