SEPHORA

Reviews

• KK

  K

  Jun 23, 2026
  5.0
  Carlos was amazing! He was extremely helpful, encouraging, and the perfect example of what great customer service should look like. Thank you so much, Carlos!
• KZ

  Katherine Z.

  Jun 11, 2026
  3.0
  I have been a Sephora VIB member for a decade, on and off, and have very rarely returned or exchanged anything during that time. As someone who has worked in the service industry (albeit a lifetime ago), I do expect and understand how customer service is supposed to work, and am generally sympathetic to sales associates. Unfortunately, my recent experience in this Sephora location fell short of expectations. On a sunny Saturday, I decided to visit the Bethesda Sephora to return 2 items from an online order. There was no wait at checkout, but when I told the sales clerk that I wanted to return some items, she reacted with barely disguised repulsion. The entirety of her body language and attitude changed in 2 seconds-- from perky optimism to reluctance and extreme irritation. She did not smile or make eye contact once during the rest of this transaction. As you can imagine, this did not make me feel good on any level, and I was tempted to just storm out of this Sephora store... But I took the time to browse, and did find a promising mascara, which I bought without incident from a different sales clerk, a friendly and brisk young woman with glasses. However, the initial experience that I had left me with a poor impression of the Bethesda Sephora. Probably will not return anytime soon
• CK

  Callie Kelly

  Jun 5, 2026
  5.0
  The store was very clean and welcoming. The staff was on top of any questions I had, especially Carlos, he was extremely helpful in finding everything I needed. 100% would recommend coming to this location!
• EL

  Erli Lyles

  May 24, 2026
  1.0
  Very rude staff! Rude customer service!
• FT

  Futbol Total

  May 19, 2026
  5.0
  I had an amazing experience here, largely thanks to Carlos! He helped me find exactly what I needed and took the time to explain all the best products with so much patience. It was incredibly helpful that he is fluent in Spanish, which made the whole process smooth and comfortable. Highly recommend asking for him. Muchas gracias por tu servicio!

Frequently Asked Questions About SEPHORA