The Spa at Four Seasons Hotel Baltimore

Reviews

• PH

  Parson H

  3 days ago
  4.0
  I've been coming to this spa since before COVID and I come back because of the experiences of the treatments and the expertise of the massage therapist professionals. Twice I've come with my sister and maybe 3 or 4 times alone. There were many years that I traveled here to get a package in December when it's a quieter time of year. Yesterday and my last time, I was able to have the same therapist and he's pretty incredible. I travel everywhere and get massages in most of those places and he is easily in my top 2 (the other being this woman at a Grand Hyatt in Singapore). As long as he's here, I'll be here. It was 4 hours in the VIP suite and we enjoyed our time and our therapists. Let's discuss the not so great. The seating everywhere is worn. If it wasnt stained (VIP suite sitting room chairs) it was disgustingly worn (relaxation lounge with not a single chair up to par). The person who leads you to the back need some work as she was very scattered. I had requested a small robe and got told that small is the same as standard. At least this time at check in, I didn't have to experience the low class action of swiping my card prior to service (one time they did this and it was very jarring in a people don't pay kind of way). I was also confused by why I was asked to tip the person who set up the VIP suite. Is that not his job? Pay that man a living wage. I paid a lot for a service and his set up should be included. It was only $40 (based on $200 of what as a 20%, I can't be sure) but it was the principle of it all that turned me off. No one told me this ahead of time and then his name is just on the list next to the two service providers. I will keep coming here because I like my specific massage therapist but this spa needs some work. The locations upholstery needs a refresh, some of the service staff could use some training, and there needs to be upfront disclosures on amounts to be paid and no surprises with room set up tips. I likely will not come here again for the high dollar packages if they can't get it together. I will come for the pared down experience with the therapist.
• AI

  A I

  Aug 6, 2026
  1.0
  Prices are high specially for someone who doesn’t want to use the outside pool. But still I would pay for the massage if the therapist was capable and professional. I had the worst 80 minutes massage ever and I’ve been in this and other locations many times before.
• IG

  Ivana Inés Grossi

  Jul 15, 2026
  1.0
  Disappointing lack of flexibility and service: I have been a guest of the Four Seasons Spa in Baltimore on multiple occasions, but my recent experience has unfortunately left a very poor impression of their customer service and accommodation. For my birthday, my husband thoughtfully gifted me a massage. Regrettably, on the morning of my scheduled appointment, we had an unexpected situation at home. I immediately attempted to call the spa to notify them and reschedule. Despite calling repeatedly well before my appointment time, the phone went unanswered for a prolonged period. By the time someone finally picked up, my scheduled appointment time had just passed. Rather than showing understanding for the family emergency or acknowledging the delay on their end in answering the phone, the staff was remarkably rigid and unsympathetic. Not only was rescheduling made incredibly difficult, but I was also informed of a strict $100 fee just to move the appointment. While I understand that businesses have cancellation and rescheduling policies, one expects a luxury establishment of the Four Seasons' caliber to handle genuine emergencies with a degree of grace, warmth, and discretion—especially for a returning guest on her birthday. The complete lack of flexibility and compassion was highly disappointing. Regrettably, this experience has greatly diminished my desire to return to this property.
• AB

  Alyxz B

  Jul 12, 2026
  5.0
  The massage was outstanding. I loved Jasmine. She made sure that I was comfortable and relaxed throughout the process. As a chesty person massages can sometimes be difficult, but she made accommodations so I could be comfortable. My friend, who also got a massage, has a chronic illness and the accommodations and attention paid to her needs was superb. The amenities included at the spa were clean and refreshing, as you would expect. I was really surprised however, by the lack of maintenance in the furniture of the quiet room. There are 8 lounging chairs and on each one the leather is dramatically cracking as well as a stain and fading where guest have laid their heads. The first one had a pile of chipped leather on the floor beside it. They do give blankets, which we used to put over top, but it was a shock to see. Having a fittwd or custom cover would be appropriate and cost effective, because those loungers were very comfy. Also in the waiting room a light was flickering that gave a headache, but the massage more than made up for that.
• PB

  Pat Barry

  May 30, 2026
  3.0
  I have massages regularly, and was schedule for a deep tissue massage, and what I got was more like a Swedish massage. I was very disappointed After checking in I lead to my locker, and no tour where anything else was. The spa was clean and the staff was friendly.

Frequently Asked Questions About The Spa at Four Seasons Hotel Baltimore