If you are looking for someone who truly understands your needs and knows the store's inventory inside and out, Savannah is the absolute person to go to!
I shopped at Sephora Burlington today and I was especially impressed by Savannah’s incredible knowledge of the products. She is an exceptional sales professional—warm, genuine, patient, and remarkably knowledgeable about the store’s inventory.
What I appreciated most was that both she and her colleague genuinely focused on helping me find what was right for me, rather than simply trying to sell me something. They were thoughtful, honest, and incredibly generous with their time.
The products they helped me choose will truly help elevate my professional image while perfectly fitting my age and my busy schedule. They genuinely saved the day for me!
Thank you so much, Savannah, and thank you to the wonderful team member who assisted us as well. I am so grateful!
I should rate 0 star if I could. I bought over 30 pcs in this store as the gifts for my friends. Totally 4 BAs served me but no one really address my needs. They just showed me the testers, and left me alone to try. No teaching, no demo, no benefits sharing. They were like robots, answering my simple questions. No further inquiries about my needs. When I checked out, they even refused to give me some more shopping bags since I need to give them to many different friends. I ended up split the bills to have the bags I need.
The whole experience was very disappointed. No smile, no consultation. I felt not valued as a customer.
Maybe nowadays people tend to shop online and nobody cares about offline services. If you want real beauty advice, or a smile face, don't go to this store. It's even not comparable to Trader Joe's
MS
Martha Segal
Aug 14, 2026
They need to improve their inventory management. I went to this store yesterday to buy more of a new makeup that I had bought there a few months ago with guidance from staff. I could not find the shade I needed eve though there were tester bottles. A staff member looked through various areas in the store and then checked their online inventory. She offered to order it for me. I could have done that for myself without the hassle of going to the mall so I declined. The thing is, I was interested in trying more products from this line, but since they did not have what I actually needed, I decided not to do that. If they sell out of something, they should automatically order more and staff should be able to tell customers when they expect to have it back in stock. I am disinclined to return to the store. I don't even have to get the makeup from Sephora.
I went in yesterday a bit late I won’t deny, but I got help from a lovely worker named Anna. She had lovely blue hair and beautiful red lip on. I asked for recommendations on light to medium hydrating foundation due to my skin being sensitive at the current moment. She did swatches on me & allowed me to touch the product. I bought the ilia skin tint, I’ve had on today and I really do like it. Thank you for the help yesterday! If I’m in the area again my sister & I would def love your help again!
I’ve been to this location enough times to notice a pattern. The person at the entrance often ignores me when I walk in, but I’ll hear that same person warmly welcoming other customers a few moments later.
Maybe it’s completely unintentional, but it does make the store feel less welcoming than it should. It’s a small thing, but first impressions matter.
