SEPHORA

Reviews

• RA

  rsad asdasd

  Jul 31, 2026
  1.0
  I am generally not someone who files complaints, but after my last two experiences at Sephora, I feel I need to speak up so this doesn't continue happening to other customers. The first incident occurred earlier this year. I was checking out with a male cashier (I don't know his name, but he was white and had what sounded like a European accent). He asked whether I had a phone number associated with an account. I said no. He then asked whether I had an email address. I again said no. He then asked a third time, "So you don't have a phone number or email?" I once again answered no before he finally stopped asking and completed my purchase. Unfortunately, I had a very similar experience in June at the Sephora store in Braintree. I was shopping with a friend and purchased several items. The cashier asked whether I wanted to use a phone number for Beauty Insider rewards. I politely said no. She explained that I could earn points on my purchase and future purchases, and I again declined. She then looked at the person I was with and suggested that I use their phone number so someone could receive the points. I told her, "No, really, I'm okay." Despite my repeated refusals, she continued asking. I believe I was asked at least seven times whether I wanted to enter a phone number. By that point, I was becoming extremely frustrated. I wish I had spoken up more firmly because repeatedly ignoring a customer's clear "no" crosses the line from offering a service into making the customer feel pressured and disrespected. This is basically harassment can’t take no for an answer? I’m spending 200$ and still met with this type of service is ridiculous. I understand that employees might be encouraged to promote the Beauty Insider program, but there should also be training that teaches them to accept a customer's answer after one or two polite offers. A customer should not have to decline the same question over and over before their decision is respected. SEVEN TIMES for her to finally stop asking?? Is absolutely ridiculous. Shame on her for making me feel uncomfortable and like i had to say yes. I hope this feedback is taken seriously. I am not asking for compensation. I simply want employees and management to ensure that when a customer politely declines to provide a phone number or join the rewards program, that decision is respected without repeated pressure.
• CC

  Cydnie

  Jul 14, 2026
  1.0
  the customer service and UNPROFESSIONAL employee made me so mad bruh so I ordered to pick up something online then I came there, I went in and no one greeted me ok so I went to the line first cz I didn’t know where the pickup place was right so I waited like 5mins for them to tell me the pickup place is in front, ok that’s fine and I went to the front to pick up my order but then when I checked the box it was damaged and it was a gift for my friend I didn’t like it I wanted to exchange to a new one. A girl named Stella? took it from me and went to ask the manager or some and then told me to go back to the front line to exchange(even though its an pickup order and it’s not my fault that u guys gave me a damaged product) ok then I went back to the line and waited another 5mins, when it’s almost my turn, another guy came up to me and ask if I need something I said I wanted to exchange and then I followed him to the side, he didn’t know how to properly do the exchange procedure I waited like another 5mins for him to do then another another guy came to help him, that litr pissed me off i cant😭😭😭i told him i want the same one just with a better box n i been waiting for longer than i expected he JUST CUT ME there when I WAS SPEAKING and TOLD me to go FIND it myself??? Hello? I came here to pick up my product and wasted my 30mins for something that’s not my fault. bro annoyed me so mad then I told him I just want the SAME one WHY do I have to go find the product MYSELF?? Then he took ANOTHER 5mins to find the freaking highlighter and ended up I saw it first BEFORE HIM…….. then he gave it to me. IM JS SO PISSED OFF BY THE FACT THAT I CAME TO PCIK UP SOMETHING IT SUPPOSED TO BE QUICK AND EASY BUT ENDED UP WAITED SO LONG AND FACINBG THESE UNPROFESSIONAL WORKERS WASTING ALL MY TIME😭😭😭GET SOME TRAINING BRUHH
• CC

  Cheyenne Chen

  Jul 11, 2026
  5.0
  Ashley helped me pick up a foundation and concealer that matched my skin perfectly! Used this cool magnifying glass like technology to find the shade I needed. She was very knowledgeable about makeup and the application. She made me feel comfortable and was very friendly. And gave me the best recommendations for my upcoming event.
• MB

  Massa B

  May 29, 2026
  1.0
  DO NOT GO TO THIS LOCATION. They are not personable at all and act like you’re bothering them when you ask for help.
• MV

  Mario Vicente

  Apr 11, 2026
  5.0
  Always great