The Wellness Floor at One Dalton

Reviews

• ML

  Mia Lund

  3 days ago
  2.0
  Super disappointed :/ I booked me and my husband here to celebrate our anniversary with a couple's massage and spa experience together. It's advertised as one of the best spas in Boston including a lap pool, eucalyptus steam room, and rain showers. The eucalyptus steam room and rain showers are separated by gender, so we couldn't use any of those together. Their lap pool was filled with 15+ kids playing (??) that were hotel guests, so we were definitely not able to do laps nor relax in there. It's practically a kids pool party in there! Very different from their advertisement stating that their lap pool is a "very calming environment"... We had arrived a few hours prior to our massage treatment to enjoy the other facilities together. When seeing that this was not possible, we let staff know shortly after arriving that this was not what we were expecting from the advertisement on their website, and we were feeling quite disappointed so far. We got connected with their spa manager who encouraged us to still go through with our massages as she thought we would still enjoy them very much. With no other resolutions offered than still paying full price or cancel and get a refund - we chose to cancel and leave. We were also encouraged to come back another time and receive enhancements to our next booking... I think they could have offered some better resolution when we were already there in our robes! Their front desk staff was super lovely and kind. Unfortunately though, this was altogether a pretty bad experience for us. Paid around $100 in uber back and forth for a promised experience online that we didn't receive. We encourage Boston Four Seasons to update their website so other people won't get mislead like we were.
• KG

  Karlyn Garneau

  Dec 23, 2025
  2.0
  It was not a good experience, which was very very disappointing given my expectations and the cost. I go to the Four Seasons in West Palm Beach and consistently have exceptional massages, so I expected a comparable level of service here. I specifically asked the therapist, to focus on the knots in my upper back, and they were never addressed. She said I’d need more messages to work through them but the four seasons in west palm does it perfectly ever time in 50 min. I am leaving with significantly more tension than when I arrived and before the holidays things extremely upsetting and frustrating. I shared this feedback at checkout and was told nothing beyond acknowledgment. On top of that, I was not offered Prosecco, while nearly every other guest in the space had it. When I asked, I was told it needed to be requested, which felt inconsistent and unwelcoming to me. Overall, this was a very poor experience, and unfortunately I will not be returning.
• HG

  Haben Girmay

  Dec 22, 2025
  5.0
  An absolutely amazing luxury experience. The receptionists at One Dalton Spa were incredibly accommodating and welcoming from the moment we arrived. Lilia was so sweet and attentive, taking wonderful care of my friends and I. My masseuse, Erin, was phenomenal—she truly fixed my back. I left feeling completely refreshed and cared for. I will definitely be coming back!
• WW

  WineQueen

  Dec 15, 2025
  5.0
  The staff at WELLENESS Spa at One Dalton Street were like a warm blanket—comforting, attentive, and genuinely caring. From the moment I arrived, I felt wrapped in kindness, especially on my birthday. Every interaction felt thoughtful and personal. The facility itself is absolutely pristine—the cleanest spa I’ve ever experienced. Every detail reflected serenity, luxury, and care. This was more than a spa visit; it was a truly nurturing experience. I can’t recommend WELLENESS Spa enough.Love Love ❤️

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