SalonCentric

Reviews

• KB

  Kacie M. Brown

  Apr 5, 2024
  1.0
  Honestly, I loathe Salon Centric as a whole. If they didn't carry the products I need, I would never use them. This review is specifically for the store as a whole, not the one located in Monroe. I find the staff in Monroe to be hit or miss sometimes, but usually I have no problems when I go into a physical store. MY ONLINE EXPERIENCE, HOWEVER... Placed an order online on 3/15. Today is 4/5. The order has showed "in process" this whole time and they've held my charge hostage. So, I text the number they encourage customers to use for issues.... No answer. I call. The representative tells me "oh it was canceled because some of the products weren't in stock." Okay... It shows "in process" on the website? "Yeah, the website doesn't update." Okay.......... so you don't contact your customers to let them know the order was canceled? "I mean we try to but we don't always catch it." So instead of just contacting me, the customer, whom has been waiting for her order and giving me the option to cancel the out of stock item(s) and shipping the rest, you just... do nothing? "Yeah, sorry." Wow. Just wow. If you have literally ANY OTHER OPTION for a salon store, use them.
• AD

  Ashley Davis

  Jan 8, 2024
  3.0
  No help from staff. Too busy doing something with boxes. Prices are supposed to be located under items hidden under a flip up tab. Prices were not where they should be, and on both occasions, the kids must have moved them excuse was given. If you don't want to scan everything and give a price, please put prices where they can be seen. This is only for people with a beauty license, so not for the general public. Negative review for non helpful staff that would rather deal with stock than help a paying licensed person.
• MH

  Megan Hobbs

  Dec 13, 2023
  1.0
  I have never really had a dissatisfying experience here until this past Monday 11,2023. I made an order online last week, then called the salon store in Monroe to ask if I could exchange for the correct product as I did not receive three out of the five correct ones. They told me yes, they would allow that I showed up Monday in order to exchange, and the girl would not allow me to do it and was a little on the road side about it this time. Told me to call the one 800 number and just have them fix it so I did that and they told me they are allowed to do in store exchange. She didn’t understand why she refused it. The product I already purchased was already sold and it has clients waiting for a week plus now for their product so it’s an inconvenience on the stores choice to not fulfill as they said they would just the week before and as we have done before. As much as I spend here, it’s very disheartening to be told No after your told yes and after you have already done it before, it puts a little bad taste in my mouth.
• LT

  Lashonda Taylor

  Jan 5, 2021
  5.0
  Great place! Very nice people. They are always helpful. Quality hair and nail products
• LW

  Laura Williams

  Jun 5, 2020
  5.0
  Great staff and great selection!

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