This profile is uncertified and using publicly sourced data
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Business Details
About
Day SpaSpaHair SalonMassage SpaReflexologyMassage TherapyHair Removal ServiceWellness Center
Lalai Day Spa is Louisville’s premier destination for luxury relaxation and rejuvenation. We offer therapeutic Thai and deep tissue massage, revitalizing facials, full body waxing, and our signature Japanese HeadSpa—the first and only premium HeadSpa in Louisville. Our skilled therapists and expert aesthetician provide personalized care to relieve pain, improve mobility, boost collagen, and enhance your natural glow. With a focus on wellness and results, our goal is to help our community feel better, move better, and look their best. Visit our website to begin your journey to renewal.
Location
Lalai Day Spa - Middletown
11760 Shelbyville Rd #103, Louisville, KY
40243, United States
Hours
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 7:00 PM
Thursday9:00 AM - 7:00 PM
Friday9:00 AM - 7:00 PM
Saturday9:00 AM - 5:00 PM
Sunday9:00 AM - 4:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.