SEPHORA

Reviews

• MM

  MK

  Jul 22, 2026
  5.0
  Best shop for fragrance, colone and perfume.
• AN

  Ada Nando

  Jul 21, 2026
  1.0
  I’ve been here a couple of times because it’s very close to home. The staff here is pretty much all rude. As I read through the reviews, I started to notice a trend of racial profiling. My teen daughter and I are women of color. We were definitely treated differently than the others walking in. We were not greeted, and a couple of the employees just stared at us. It’s disheartening to know that there are so many racist people working at this location. When I saw that a Sephora was opening at HTC I was happy but now I plan on not shopping at this location anymore. I went to the Sephora on Avenue of the Americas in Manhattan and we were treated so differently there.
• DT

  Destiny Turman

  Jun 27, 2026
  1.0
  rude inattentive staff…i was the only person of color in the store & it was a very uncomfortable experience for me as i walked in & not one employee acknowledged me. 4 more groups of people entered within the time i was shopping around, all were immediately greeted & assisted! Ended up putting my merchandise back & leaving.
• JW

  Joysna Washington

  Apr 22, 2026
  1.0
  Waste of time. They are out of stock of soooo many products and the employees are not attentive at all.
• HS

  Harneet Shergill

  Apr 17, 2026
  1.0
  This was my first time at this Sephora. As soon as we started walking around the store and testing products, I noticed an employee kind of hovering around us for a little bit. At one point, she even asked another male employee to come to ask to ask “if we needed help” but really he was just trying to see what we were doing. I felt weird because there were so many other people shopping there yet we were the only ones that felt like we were being “watched”. I felt racially profiled and I’ve never had that happen to me before in my life. I also had my one year old with me, he was just holding one of the testers they have at the store and the male employee said “oh don’t touch that” to my one year old. Are you kidding me? The testers are literally there for everyone to touch and try on! These employees lack basic communication skills and basic customer service skills. Please do better Sephora! Also, I will be forwarding a copy of this review and all the other negative reviews that this store has received to the executives managers.

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