Lash And Brow Design Co - Carmel

Reviews

• AE

  Amani ElGazir

  Jun 18, 2026
  5.0
  Thank you so much Excellent job
• RR

  Renae Reece

  Jun 15, 2026
  1.0
  I have been a loyal client of Lash and Brow Design for two years. After a recent experience, I feel compelled to share what happened — not just because of the billing dispute, but because of how I was treated throughout. I booked an appointment for Friday, June 12th and received a text confirmation for 12:30pm. When I called that morning to ask about coming in early, I was told I had no appointment on June 12th — that I had been booked under an old profile and phone number for June 11th, and that I owed $150 for a missed appointment I never knew I had. I showed my text confirmation clearly dated June 12th. I was told it didn’t matter. The error was made by the salon — a new front desk employee used an outdated profile, so I never received accurate confirmation details. I have documented proof of this. Despite that, the charge was not reversed and the situation was not corrected. I also want to be honest about something I’ve noticed over time: concerns I raise as a Black client in Carmel tend to be handled differently than those of white clients. I’m not saying this to be inflammatory — I’m saying it because it’s my lived experience, and I think it’s worth naming. I have no intention of leaving this city or this salon lightly, but I do expect to be treated with the same respect, accountability, and good faith extended to everyone else. This appointment mattered. I had a gala the next day. I came prepared with proof. I was dismissed anyway. That’s not acceptable, and I hope the salon takes a serious look at how client concerns are being addressed. By the way, I contacted the Salon before writing this review and their only resolution was to send me an email indicating the $150 I was charged. No discussion at all about any other resolution. The response below is just for the public, not for me.
• MS

  Monica Soriano

  Jun 15, 2026
  5.0
  I booked a brow lamination and deluxe brow arch service with Mckenzie. I absolutely love my results! She took the time to make sure every detail was perfect. I highly recommend this place.
• KV

  Kelly Velinsky

  Jun 13, 2026
  5.0
  This was my first time at Lash & Brow! I had such a wonderful experience, very clean, beautiful and relaxing atmosphere. Emilee is so sweet, very thorough of the eyebrow arch process and did an excellent job.
• XF

  Xan Fewell

  Jun 12, 2026
  5.0
  I love Kate the owner I’ve known her a few years now. I see Emily for my lashes and she does such a great job! She’s light handed and really takes the time to make them just right! The lashes are high quality I never feel them and if you take care of them they last!

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