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Jacky Orozco
Sep 15, 2026
I had went into sephora only looking for a shade match and purchasing the foundation for my skin. I had encountered Tea (i forgot how to spell your name im so sorry!!) and i told her what i was in for. She immediately asked about my skincare routine (plays a factor as to how your foundation sits on your skin) and i told her my concerns. She introduced to the sephora collection of skincare and immediately told me about the buy 2 or more and you get a tote/mini bag! She carefully listened to my skin concerns and lead me into the right direction! Because of her, I am now a huge fan of the sephora skincare line because it has improved my skin so much since i’ve purchased those items (September 5, 2026). I also needed a shade match because my birthday was coming up on monday (September 7) and i needed my pictures to come out nice! Jen was available to help me with my shade match. I really appreciated her patience with me as i explained to her what kind of foundations I was looking for. Once the shade matching commenced, I kept noticing the undertones were slightly off or they would oxidize. She was extremely patient as we kept looking for the correct shade. She also carefully listened to EVERY concern I had. She not only made me fall in love with the Nars foundation, but she gave me a sample of the danesa myricks skin tint (which i have tried and will be back for!!) I came in asking for a shade match and i received the most exceptional service from Tea and Jen and overall exceptional service in all of the sephoras i have stepped into!! They helped me look very beautiful on the day of my birthday so thank you!!!
I’ve tried coming here a few times, but I always end up feeling super unwelcome. I’ll come in and no one ever greets me, but then I’ll watch employees greet everyone else and ask if they need help.
This time, I went up to an employee asking for help finding a foundation match, and he sent me straight to skincare, which wasn’t what I needed. The employee by skincare was actually super sweet and welcoming, so I really appreciated her kindness. She told me someone would come over and help me, but no one ever did. I was just standing there getting stared at and honestly felt dumb.
This also isn’t my first time feeling this way when coming in. I know I might look a certain way, but I’m not there to steal or cause problems. I’m literally just there because I want some help and want to feel confident in my own skin.
Unfortunately, after having multiple experiences like this, I don’t think I’ll be coming back. I really hope the customer service here improves because everyone deserves to feel welcome when they walk in.
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Jackie Vega
Aug 24, 2026
I’ve gone to this location for years. I will start by saying that I not once ever had a bad experience. I came in on a Sunday around 5:30pm. Jenna was extremely helpful with finding me a perfect concealer. After I made my purchase, I immediately realized that I still had concealer on my under eyes. I was not going to walk outside with product on my face. As I walked right back I kindly asked “Can I please have some makeup remover, my beauty advisor forgot to take my concealer off”. An African American lady named Damita responded with “Mam we are closed, you need to step outside the store”. I then stated that I needed a mirror to see. She refused to let me in the store and treated me as a criminal. Mind you it was not even two steps out the door after making my purchase. Here is where she made me livid. She then goes “You guys are difficult”. I was by myself and I am a white complexed Latina. I found that comment to be very derogatory and offensive. It felt as if she was racially profiling me, assuming I was an Arab American. After that, I cussed her out due to the disrespect and immediately spoke with security as they happened to walk by. The point of this review is to advise management that a woman like this should not be in retail. She has no level of respect for people that give money to the business. There was no need for this level of escalation. I also just learned that she’s an assistant manager. A woman with hostility and racist attributes, should not be in a manger position.
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Rosey Cheeks Ramirez
Aug 19, 2026
All I gotta say is their service is a 0/0 Nasty attitude of a african american lady. I can say so much more.
I am trying to up my makeup game & decided to come early during their "quiet shopping time" (1st hour they open/not busy) so I could have an associate take their time to help me. I was greeted & assisted by Nadeen/makeup specialist.
Nadeen was SO kind & HELPFUL during my visit. I was able to get my correct shade, advised on proper makeup placement, & was also introduced to makeup brands that fit within my budget.
I purchased the Sephora collection foundation & got a few samples to test out.
Overall, I really appreciated the patience, friendliness, & guidance that Nadeen provided to me today! I will definitely return to the Orland Park Sephora location.