SEPHORA

Reviews

• DW

  Donyell Wynn

  Aug 20, 2026
  5.0
  An Experience Worth Celebrating I would honestly be hard-pressed to suggest any improvements because my recent experience was truly exceptional from the moment I walked through the door. If anything, I would encourage Sephora to **recognize and celebrate this entire team**, because they represent what outstanding customer service should look like. From the moment I entered, **Natasha** welcomed me with such warmth, confidence, and professionalism. She immediately made me feel calm, comfortable, and valued. She was incredibly knowledgeable, polished, and approachable, and her flawless makeup was a beautiful reflection of the expertise and artistry Sephora represents. She set the tone for an amazing experience. **Reyna** took the time to understand my skin needs and made recommendations based on what was genuinely best for me—not simply what she could sell me. **Maddie** also shared her expertise and made me feel confident in the products I was considering. Then I met **Sarah and Tatianna**, who went above and beyond to help me find a product I wanted to purchase but couldn't remember the name of. Instead of giving up or making me feel like I was asking too much, they jumped right in and worked together to help me figure it out. That moment really stayed with me because it showed how much they cared about getting it right. I ultimately ordered my products, but what I will remember most isn't what I purchased—**it's how these women made me feel while I was there.** Every employee I encountered was friendly, patient, knowledgeable, and genuinely connected to my needs. I never felt like a transaction or simply another sale. I felt listened to, appreciated, and cared for. **Natasha, Reyna, Maddie, Sarah, and Tatianna—please know that your kindness and professionalism did not go unnoticed. You each contributed something special to my experience, and together you created an experience that deserves to be recognized.** If Sephora is looking for an example of what exceptional service looks like, **this team is it.** I hope their leadership takes a moment to personally recognize them, because employees who make customers feel this valued are truly special. I came in as a customer, but I left feeling like I had been genuinely cared for. **That is the kind of service people remember, talk about, and come back for.** Five stars doesn't feel like enough. ⭐⭐⭐⭐⭐
• DP

  Devki Patel

  Aug 7, 2026
  5.0
  Dyeato is a gem. She kindly asked if we were browsing or looking for something specific and then helped my sister and I find the right foundation match. She is really knowledgeable and took her time to match us with the right shade and brand. Highly recommend seeing her especially if you are a person of color and have trouble finding the right shade. Thank you Dyeato! 🫶🏼
• NC

  Natasha From Chicago

  Aug 3, 2026
  5.0
  For Sephora, you need to park in between Macys and putt shack it’s behind Arhaus
• MM

  Mateo

  Aug 2, 2026
  5.0
  As someone with over 20 years of experience in retail management, I have a deep appreciation for strong store operations and exceptional customer service—and the team at Sephora Oakbrook truly impressed me. While shopping at several stores throughout the mall, Sephora stood out immediately. Right upon entering, I was given a warm, natural greeting. Genuine greetings are becoming rare in retail today, so it was a very refreshing touch! Though I wasn’t shopping for myself, the service was top-tier. A special shout-out to the associate wearing the Valentino flats—she was incredibly knowledgeable, polite, and thoroughly educated me on both the products and services to ensure I found exactly what I needed. Overall, operations were running seamlessly. Kudos to the entire team and leadership for maintaining such high standards—keep up the fantastic work!
• AS

  A S

  Jul 26, 2026
  1.0
  I don’t get to visit Sephora often, so I look forward to it as a treat, but this visit left me really disappointed. I did several laps around the store trying to find Rare Beauty, passing multiple employees who weren’t helping anyone, before one (helping someone else at the time) pointed me in the right direction. At checkout, the associate was mid-conversation with a coworker and made eye contact with me but kept talking. She eventually said “I’m ready whenever you are,” as if she’d been waiting on me. When I asked to use my points for $10 off, she repeated it back slowly, as if I hadn’t understood my own request. She also asked twice which employee had helped me, even after I said no one did. She then rang up my gift cards multiple times, repeating the wrong total more than once before getting it right. The whole interaction felt dismissive and condescending, and turned what’s usually a fun outing for me into a frustrating one.

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