CHANEL Fragrance and Beauty

Reviews

• SM

  Sergiu Marcenco

  Apr 30, 2026
  5.0
  The staff is very professional and dedicated, I liked that they were humane and respectful, good prices and a pleasant atmosphere
• PK

  petra krivankova

  Mar 16, 2026
  1.0
  We bought sunglasses this couple weeks ago. I got them as a present when I opened them up. I just didn't have the impression of a $800 sunglasses. They had that out of shelf tag on they were a cricket. anyway, we went back to the store and tried to talk to the sellers. The manager wasn't there. I wasn't really happy. They didn't even offer for all these hustle and feeling to give something extra. They told us to come back on a Monday, of course with our busy time we said like whatever the manager knew that we were there never called back to even find out what's the issue what they can do to fix it what would be nice? Plus we spent extra money for perfume and some make up on top of the sunglasses.. definitely will not go back there again
• AP

  Angelika Pashko

  Jan 18, 2026
  5.0
  Love that we have this beautiful Chanel beauty boutique in the area! Perfect place for a gift and the ladies there are super helpful!
• AB

  allie barrile

  Jan 17, 2026
  5.0
  Judy was amazing! So sweet and very helpful. 10/10 experience
• SK

  S K

  Sep 27, 2025
  1.0
  I purchased an Ultra Wear Liquid Lip Colour (shade 43) at your Oakbrook, IL store and wanted to exchange it for a different color. I live in Chicago and went to Downtown Chicago location with my receipt, but was told that exchanges can only be done in Oakbrook due to a different system. It would have been far more helpful if this policy were clearly explained in person at the time of purchase. Making an extra trip only to be turned away does not reflect the level of convenience expected from the brand.

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