BYREDO Chicago Oakbrook

Reviews

• EJ

  Estela Jimenez

  Sep 11, 2026
  5.0
  I had such a great experience at the Byredo store! Grace was incredibly helpful and made the whole experience so enjoyable. She never rushed me while I took my time smelling and comparing different perfumes, which I really appreciated. I also loved that she shared her honest opinions and knowledge about the products without ever being pushy. Her recommendations were thoughtful and made it so much easier to find fragrances I genuinely loved. Thank you, Grace, for such a wonderful experience!
• MM

  MSN msn

  Sep 4, 2026
  1.0
  Really disappointed with my experience at this store. Before I bought the perfume, I specifically asked if I could return it if I changed my mind, and I was told yes. Nobody mentioned that for an in-store purchase, the return would only be store credit. A few days later, I came back to return it. The perfume was unopened and unused, and that’s when they told me I could only get store credit. If they had explained this when I asked before buying it, I would have just ordered it online, since online purchases can be refunded to the original payment method. I emailed the manager and explained that it was a misunderstanding. She said they couldn’t refund it, so I sent two more emails asking if they could make a one-time exception, but I never got a response. I also tried calling the store several times and no one answered. Honestly, the most disappointing part is the customer service. When you’re buying something, everyone is helpful, but once the purchase is made and you have an issue, it feels like no one wants to help or even respond. I just think if there is such a big difference between online and in-store returns, customers should be clearly told, especially when they specifically ask about the return policy before purchasing. Unfortunately, I wouldn’t recommend this location based on my experience.
• JM

  J M

  Aug 30, 2026
  5.0
  We've been in a couple times now and each time, Grace has been amazing! Also I love how kind the staff is and I never feel rushed or pressured. I went this weekend for the engraving event and had a blast. I'll be back soon, I feel like I'm collecting these fragrances now, but it's so worth it.
• GS

  GLOSTER STAPLE

  Aug 30, 2026
  5.0
  I always have an amazing experience at Byredo! I’ve made several purchases and Grace is always graceful, professional and make us feel right at home. I appreciate Grace’s attentiveness and patience while we carefully select our next signature fragrance, which takes a while because they’re all so wonderful!
• MT

  Maria Tinoco

  Aug 22, 2026
  5.0
  Grace makes great honor to her name! She was really helpful and knowledgeable. I have pretty bad social anxiety and she never made me feel judged. I liked looking at their selection of perfume. I'll definitely return.

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