Brand Certified
The NOW Massage Naperville
4.8(536 reviews)
Certified by The NOW Massage Naperville • May 17, 2026
Business Details
110 S. Washington Street, Naperville, IL
60540, United States
Certified by The NOW Massage Naperville • May 17, 2026
(331) 247-0840
Certified by The NOW Massage Naperville • May 17, 2026
https://www.thenowmassage.com/boutique/naperville
Certified by The NOW Massage Naperville • May 17, 2026
About
Certified by The NOW Massage Naperville • May 17, 2026
Massage SpaSpaMassage Therapy
The NOW Massage Naperville located on South Washington Street offers an oasis to disconnect from the outside world and reconnect within through the healing benefits of massage therapy. We’ve reimagined the approachable luxury of a neighborhood spa with high-quality massages and custom enhancements that offer relaxation and healing.
Guests choose from 3 signature massage styles and pair their service with custom enhancements. The Swedish-inspired options include: A Therapeutic Massage, an energy-balancing Relaxation Massage, and a Sports-Inspired Massage. Add custom enhancements such as Gliding Cupping, Herbal Heat Therapy, Crystal Hot Stones, Deep Tissue Massage & Gua Sha. Plus gift an energy shift with Massage Gift Cards.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by The NOW Massage Naperville • May 17, 2026
The NOW Massage Naperville
110 S. Washington Street, Naperville, IL
60540, United States
Hours
Certified by The NOW Massage Naperville • May 17, 2026
Monday9:00 AM - 9:00 PM
Tuesday9:00 AM - 9:00 PM
Wednesday9:00 AM - 9:00 PM
Thursday9:00 AM - 9:00 PM
Friday9:00 AM - 9:00 PM
Saturday9:00 AM - 9:00 PM
Sunday10:00 AM - 7:00 PM
Reviews
4.8
536 reviews
5 stars
479
4 stars
27
3 stars6
2 stars3
1 star
21
- TSTiffany Saricks2 days ago5.0Javier literally just gave me the best massage I’ve ever had. (And that’s saying a lot because I’ve had a ton of massages!) He listens so incredibly well, and really focuses on your problem areas in a way that still feels very nurturing and relaxing. The only tough part about leaving this review is I worry I’m gonna make him harder to book with! 🤣 Thank you, Javier. That was incredible!
- AOAsafonie Obed4 days ago5.0The NOW Massage has truly been such a calming and supportive experience for me during a difficult season of recovery. From the atmosphere to the professionalism and kindness of the staff, I’ve consistently felt welcomed, respected, and cared for. The environment is peaceful, clean, and exactly the type of space you want when trying to decompress and heal. One thing I especially appreciate is how comfortable and stress-free the experience feels from start to finish. That level of customer care really matters. Highly recommend for anyone looking for a relaxing, professional, and restorative experience in Naperville.
- DCDan CravensMay 13, 20265.0Have you ever enjoyed a massage establishment so much that you recommend it to your grown child and even your ex-wife? Because I have. Highly recommended. Especially my regular massage therapist, Jade. She is the reason I became a member. She expertly adjusts pressure as needed (usually without prompting), explains which add-ons might be beneficial, and displays the utmost professionalism. Two thumbs up!
- TCTim CorcoranMay 5, 20264.0For the massage itself, Jennifer does a fantastic job! I've been going to her regularly for months and leave feeling considerably better every single time. She's very skilled and has great attention to detail. A couple small points about business flow I don't love-- when booking you're asked to select pressure preference, and anything more than "light to medium" comes with a $20 up charge. And, as others have noted, the tipping process is awkward. It would be nice to be able to tip in a more discreet way, rather than in front of others in the small waiting room.
- ARAngjelcho RizovApr 30, 20261.0I don’t usually leave reviews, but this experience was disappointing from start to finish. The check-in process was uncomfortable. I was greeted by a staff member who came across as unwelcoming. When I asked to use the restroom, I was given instructions with an attitude—told to walk quietly through the hallway and make sure my phone was off. It felt more like I was in someone’s private home than a professional business. When my appointment time came, the masseuse spent about five minutes explaining the process, then left the room and didn’t return for another five minutes. As a result, the actual massage time was closer to 30–35 minutes, even though I was charged for a 50 minutes session. The pricing also felt misleading. The front desk did not honor the advertised $30 new customer coupon and added a $20 “deep tissue” fee. However, the massage itself did not resemble a deep tissue massage—it felt more like a light oil application rather than proper technique. To top it off, on my way out, I was pointed to a tip guide suggesting $30 per 50 minutes, which is excessive—especially considering the shortened session and overall quality. Overall, not a good experience, and I wouldn’t return
Frequently Asked Questions About The NOW Massage Naperville
How does The NOW differ from a traditional spa?
The NOW has reimagined the approachable luxury of a neighborhood spa with high-quality massages and exclusive enhancements that offer relaxation and healing. Our goal is to offer customizable massage services without the time commitment and cost of a traditional spa.
When should I arrive for my massage?
Please aim to arrive 15 minutes prior to your scheduled massage to permit ample time for check-in. As a courtesy to other members and guests, we must start and end each massage service at the scheduled time; accordingly, we will not be able to extend the time of your service if you arrive late.
How do I book a massage?
You can schedule an appointment online at www.thenowmassage.com, through The NOW Massage app, or by contacting the boutique directly by phone. We also welcome walk-ins, but due to high demand, we recommend scheduling in advance.
How do I cancel a service that I’ve scheduled?
A booked massage can be canceled by logging into your account on the website, through The NOW Massage app, or by calling the boutique. Please be aware of our late cancellation policy. We respectfully request at least 12 hours notice if you need to cancel or rebook your massage appointment. We charge 50% of the reservation made to the credit card on file to compensate our staff for missed wages when there is a last minute cancellation.
What if I fail to show for a scheduled massage or arrive late?
If you miss your appointment or arrive 15 minutes past your scheduled service start time, the service is automatically canceled and the full price of the scheduled service is charged to the credit card on file. To ensure a relaxing experience, and get the full benefits of the massage, we advise guests to arrive on time (or early) for all scheduled appointments.
How can I cancel my membership?
Ritual Members can cancel their recurring dues membership at any time by providing their boutique with 30-days written notice stating the desire to cancel. You may cancel in-person at the boutique or by sending an email to the boutique where your membership was purchased. All boutique contact information can be found under the locations page on our website.
Note: In states where required by applicable law, in addition to the above, you can also choose to cancel your membership through choosing the cancellation option on your membership profile online.
How long do I have to use massage credits?
Membership credits can accrue indefinitely until a Ritual Membership is canceled. Unused massage credits will continue to accrue (i.e., roll-over month-to-month) as long as your membership remains in place. You will have 3 months from the date of cancellation to use any unused massage credits before they expire. No refunds are issued for unused credits.
Can I freeze my membership?
The freeze policy allows you to temporarily suspend your Ritual Membership in accordance with the following terms: You may freeze your membership up to three(3) months per contractual year. Please see our Terms of Service for more details.
Do you accept gift cards?
Yes, we accept gift cards for The NOW Massage services and products. Gift card terms and conditions do apply. For more details on our gift card program, please refer to our Terms of Service.
Do you permit minors to use services?
Yes, unless the state, province or territory prohibit it by law, The NOW Massage makes services available to minors between the ages of 13 and 17. Minor use of services requires the written consent of a parent or legal guardian, and additional restrictions may apply. Please see our Terms of Service for more details.
Are services and pricing subject to change?
Yes, please note that prices and services are subject to change at any time.
What if I’m not feeling well?
If you are feeling sick or unwell prior to the start of your scheduled massage, we encourage you to stay home. The NOW Massage boutique is an open-space concept and keeping guests and team members safe is everyone’s responsibility. If you begin to feel sick during your treatment, please let your Massage therapist know immediately.
What is the NOW's policy related to cell phone use at the boutique?
We aim to create a safe and relaxing environment for our members and guests. The tranquility offered within our space is paramount. Cell phones can be disruptive and are not encouraged. Although we do allow cell phones at the boutique, we require that the phones be turned off or switched to silent mode upon check-in.
Can I return purchased items?
Yes, if you’ve purchased items in a boutique, we accept returns in original condition (unused, undamaged and unopened in the original packaging) within seven days from the date of purchase. All items purchased in a boutique are only eligible for return or exchange in the same location it was purchased. Because jewelry is made-to-order, jewelry is eligible for exchange only.
If you’ve purchased items online – through The NOW’s website – we accept returns in original conditions (unused, undamaged and unopened in original packaging) provided you first obtain a return authorization number, which you can request by emailing shop@thenowmassage.com. The return authorization number must be written clearly on the outside of the box. Return and exchange shipping costs are the customer’s responsibility and the original shipping charge is nonrefundable.
What types of massages are offered at The NOW Massage Naperville?
The NOW Massage Naperville offers three signature massage styles: Therapeutic Massage, Relaxation Massage, and Sports-Inspired Massage, each inspired by Swedish techniques.
What custom enhancements can I add to my massage at The NOW Massage Naperville?
You can add enhancements such as Gliding Cupping, Herbal Heat Therapy, Crystal Hot Stones, Deep Tissue Massage, and Gua Sha to your massage.
Where is The NOW Massage Naperville located?
It is located at 110 S. Washington Street, Naperville, IL 60540, United States.
What are the operating hours of The NOW Massage Naperville?
They are open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.
How can I contact The NOW Massage Naperville to book an appointment?
You can call them at +1 331-247-0840 or visit their website at https://thenowmassage.com/naperville/.
Is there a place to have a meal near The NOW Massage Naperville before or after my visit?
Yes, there are several nearby options including Gia Mia, GIA MIA Naperville, MOD Pizza, and Catch 35 for Italian, pizza, American, and seafood dining.
Where can I grab a coffee or tea near The NOW Massage Naperville?
You can visit Sweetwaters Coffee & Tea nearby for coffee, tea, or light refreshments.
Are there any nearby parks for outdoor relaxation close to The NOW Massage Naperville?
Yes, Central Park is close by, a great place to enjoy some outdoor relaxation before or after your massage.
Can I visit a retail or clothing store near The NOW Massage Naperville?
Absolutely, there are stores like Abercrombie & Fitch, Aerie & OFFLINE, Banana Republic, and Athleta nearby for shopping.
Does The NOW Massage Naperville provide gift cards for massage services?
Yes, they offer Massage Gift Cards which can be a wonderful gift to share the energy shift and healing benefits of massage.
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