SEPHORA at Kohl's

Reviews

• SS

  Sophia

  May 26, 2026
  5.0
  Delano was the sweetest most helpful person ever. Sephora, please always treat her well!!!
• NN

  n

  Feb 19, 2026
  5.0
  I had an exceptional experience working with Hannah at Sephora. She went far beyond standard customer service and demonstrated the kind of initiative, problem-solving ability, and follow-through that you rarely encounter in retail. I was searching for a specific fragrance that was out of stock at her location. Instead of simply apologizing and moving on, Hannah proactively tracked the item down at another store, coordinated the logistics, and personally ensured it was arranged for delivery directly to my home. She took full ownership of the situation from start to finish. What impressed me most was her ability to: Navigate cross-location inventory systems efficiently Communicate clearly and professionally Anticipate potential issues and resolve them before they became problems Deliver a seamless, concierge-level experience Hannah represents the kind of high-performance talent companies try to recruit and retain. She protects revenue, builds brand loyalty, and turns potential lost sales into long-term customer relationships. Her professionalism, initiative, and execution reflect leadership-level capability. She would excel in roles involving luxury sales, brand management, account coordination, client experience strategy, or regional leadership. Sephora is fortunate to have her — and any organization looking for a driven, solution-oriented professional would be equally lucky
• AJ

  Alauna Ja

  Feb 17, 2026
  1.0
  Customer service is TRASH. Only came here because Ulta was closed... never again. 🤢
• AA

  Anonymous

  Dec 3, 2023
  1.0
  I don’t like the way me and my daughter were treated. It’s been a total of 4 times that we’ve made a trip here straight from work in our uniforms and I’m unsure if we’re being stereotyped because of that each time by the same older lady as if we’re stealing. Her first approach would always be to ask us if we need help with anything and my reply would be I think we’re ok, we know exactly what we came for, but to be watched each time is very uncomfortable. This last time I was on a FaceTime call and I stated to the person over the phone as we were walking in to watch because I knew it was coming and sure enough BAM the same lady. So this time I walked over to her and politely asked 3x for help and was ignored until I literally had to force her eye contact and her reply its self was rude. At that point I was just over it, I changed my mind at that point on even purchasing anything and logged on to Amazon and made my purchase. To be treated like a theft when I’m far from that is not a good feeling and my daughter doesn’t deserve to be treat like one as well. I don’t know if I will ever shop here again.
• JF

  Jt Fiddlestix

  Apr 16, 2022
  2.0
  Staring at me after I told you I was looking around doesn’t make me feel comfortable or feel like shopping here ever again. And thanks for the geography lesson after I said nice store. So disappointed in the snarky attitude here at a new Sephora in kohl’s.