SEPHORA

Reviews

• TV

  Tania Villalobos

  Apr 19, 2026
  1.0
  I was there this Thursday after 5pm I had to exchange two items that I got online got 3 things and pay the difference. There was two separate things that happened in my visit and I should had spoken up this is the reason I shop online to avoid situations like this. Didn’t like the comment one of the sales associate said and the other was just not nice when I was looking for an item.
• TP

  Tejal P

  Apr 3, 2026
  2.0
  This store is big and often has many employee walking around, sometimes offer assistance but I have started to dislike coming to this location. As I have been replacing my old foundations, I had made multiple trips to get foundation shade match and on one occasion the sales associate just couldn’t be bothered…she kept forcing her opinion about a shade, even though I had shade match at another Sephora location and recommendations from Sephora app. At first, she kept saying the app is pretty accurate and then when I requested to apply it, she kept passive aggressively suggested to try darker shade even though it looked darker and awful. I got a sample of a shade I didn’t like at all as the associate thought it looked better. Then she takes off, chats with another associate even though I flagged her down to shade match another foundation…she “suggests” me to pick another darker shade and then takes off and doesn’t return while I waited. Very frustrating and awful experience for past few months, too bad Demetrius doesn’t work at this store anymore as he was one of the best sales associate! Definitely, will not be returning to this location and maybe to Sephora again.
• VD

  Vicky Dh

  Feb 6, 2026
  2.0
  No son muy amables 🤷🏻‍♀️
• AA

  AM

  Feb 1, 2026
  1.0
  I was told a different “return by” date for holiday purchases by this store, and since this Sephora closes early, I had to go to a different Sephora that would not honor the return. Customer service tried to help me but the other store would not assist. Sephora seems to have really poor customer service nowadays.
• AJ

  Alex J

  Dec 24, 2025
  5.0
  Love coming here. Crystal is my GIRL. Everyone is so helpful, the store is beautiful. Such an amazing edition to Deerfield. Product selection is great