Tricoci Salon & Spa - Chicago

Reviews

• RJ

  Riley Jenkins

  4 days ago
  1.0
  I really wanted to love it, but my stylist may as well have had earplugs in for the way she didn’t listen to me. I asked for 3 inches to be cut off, I said that I wanted layers, and I specifically said that I did not want a blunt cut. I had to ask the stylist to cut shorter twice and to add layer and texture. I told the stylist I was growing out the face framing I had and didn’t want to cut it, and she cut it anyway. The ends are uneven and blunted in sections. I eventually gave up on asking the stylist to correct herself and decided I’ll find somewhere else to fix it. I have fine hair but a lot of it, so my hair is sneakily thick. She repeatedly commented on how long my hair took to cut and dry to the point where it was no longer funny but felt like a complaint.
• KK

  Krystsina

  6 days ago
  5.0
  It was my first time at the salon and I was very amazed with Drea! I wear A-line bob and she was very attentive and asked questions on how I want my hair to be. Very pleased with result and would recommend her to anyone doing short cuts. Thank you very much!
• NR

  Nimshasri R

  6 days ago
  5.0
  I had the most incredible experience at this salon! They literally gave me my dream hair. I came in wanting a vivid color and a butterfly haircut with a blowout, and the team absolutely nailed it. Van Daisy did an amazing job on the haircut, and Lucy is an absolute magician with vivid colors. Lauren, Jade, and Julianna finished it off with the most perfect blowout. The results are so good, and the whole experience was amazing. I highly recommend them!
• CO

  Colleen OConnor

  Aug 20, 2026
  5.0
  Absolutely amazing experience. Everyone was so nice & the studio was great. Kalita was my stylist & I absolutely loved her. Kalita really took the time to look at me & decide what kind of cut & style would look right on me. I got a cut, deep conditioning & blowout done and it came out beautiful. Thank you so much Kalita. I will definitely be back.
• RW

  Renee W.

  Aug 12, 2026
  1.0
  Updates: "A member of our management team has reached out to you directly" is NOT true. Posting a public response that isn’t accurate only underscores the lack of transparency and accountability I experienced. I have been a loyal customer of Mario Tricoci at 900 North Michigan for decades and have used multiple services there. While I have experienced occasional scheduling, communication issues and less than satisfied services over the years, the problems with the nail department have become especially pronounced lately. On one occasion, Candice canceled my appointment (which appears her last appointment of that day) after its scheduled start time, even though I had already checked in. It appears her previous appointment had run over and she wanted to leave, yet no ownership or meaningful explanation was offered. Multiple appointments with Tracy have also been canceled because she was reportedly “sick.” Most recently, I called around 7pm to book a simple nail repair and specifically asked for anyone available. A 7:30pm appointment was confirmed. After I arrived and waited more than 10 minutes, the store supervisor, Eric, again told me that Tracy was sick. I understand that unexpected circumstances happen and that someone may need to cancel once due to illness. But, to put it bluntly, “Grandma only dies once.” When the same explanation is repeatedly given for last-minute cancellations, it begins to lack credibility. Customers should reasonably expect advance, honest, and transparent communication - not being informed only after arriving and waiting, followed by evasive explanations and beating around the bush. This pattern reflects poor coordination, inadequate communication, and a troubling lack of respect for customers’ time. For a salon that presents itself as a premium service provider - and after decades of loyalty - this experience falls far below an acceptable standard of customer service.

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