The Spa and Fitness Centre at Four Seasons Hotel Chicago

Reviews

• NI

  Negin Iraninejadian

  May 28, 2026
  2.0
  I went to this spa on a girl's trip, the first time ever being on a trip away from my baby. I booked a massage at a price point of over $300 when tip is included. I've been to many a spa at various price points. This experience was the most bizarre and not relaxing spa experience I've ever had because they allow children into the spa. I love kids, I have a small child, and before that, worked with kids for a long time; I believe they have every right to exist in the world just like adults and we are not entitled to a child free world, but a spa is where I draw the line. I paid several hundred dollars to have a relaxing child free day/break. Instead I got kids splashing and throwing a football in the pool and getting my robe wet. In the locker room there were wet swim trunks on the floor, backpacks everywhere, iPads blasting, kids fighting with each other, moms disciplining their children, toys falling out of lockers. Staff saw and did nothing. I felt weird changing in front of the small children, and even if I didn't, there was nowhere for me to put my things as the entire bench and floor space were taken over. It was so weird. I support being a family friendly resort, but even family resorts need adult only spaces, and the spa should definitely be that space as it's meant to be for quiet, peace, and relaxation. We complained and got a small discount which we appreciated, but with the discount I paid $250 for just a massage because the amenities were essentially not available to us, we did not get to relax, and we left the spa more stressed than when we arrived. This is not the experience I would expect at this price point and at a Four Seasons no less. Had they told us this information at the time of booking, we would have booked elsewhere. The only reason for two stars is the massage was good and the facilities were pretty. If you want a spa day, go to the Langham or elsewhere. This is not a luxury or even mediocre spa experience, and most certainly not worth the high price point.
• SM

  Sarah Monson

  Apr 1, 2022
  2.0
  This place has so much going for it, and it unfortunately has so Much not going for it. What’s working, the tranquil room, the lovely facial by Aneta, the beautiful pool. What’s really not: the SCREAMING children in the dressing rooms, that are allowed to run around unattended into saunas but naked. I attempted to relax pre and post facial and both times were met with an overwelhming amount of loud, screaming children. I understand that children exist and stay at hotels, but when you book a spa treatment at one of the nicest hotels, the last thing you want is to be face to face with someone else’s screaming toddler. The simple solution would be to have a family locker rooms.
• MN

  Matthew Nolan

  Jun 15, 2021
  5.0
  Top notch. Impeccable service, friendly staff and a wonderful massage! They even remembered our anniversary and I'm not sure how they knew? Great stuff!
• MA

  Michael Anderson

  Sep 24, 2018
  5.0
  Outstanding service and facilities

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