Today, June 15, about an hour before they closed I decided to go on a walk and pop into Sephora to grab a couple things that I was out of. One of those things that I was out of was A lip peptide by rhode in the rhode section. I have shopped at Sephora for years online and in store. I have spent thousands of dollars at Sephora throughout the years. I have seen customers go through the drawers at the bottom when they cannot find a shade behind the sample product, today a lady I believe she was a manager. She had red framed glasses stopped me as I was looking for the unscented lip treatment and rudely interrupted me as I was looking and said you can’t go in there and was trying to close the drawer. She said customers are not allowed in the drawers underneath the products. First of all, this is news to me second of all I have never seen anyone ever tell customers that they are not allowed to look through the drawers. A location I went to in Miami. I was looking through the drawers and the staff kept walking by and did not care so I find this very interesting as to why I was the one that got bullied today in the store. If management has a problem with customers looking through the drawers then maybe they should lock them. I will never be coming back to this location ever again because I was rudely mistreated. Do better
CM
Christina Mendiola
Jun 14, 2026
Amazing service!! Marlen was super kind and helped me find makeup for my shower. When an appointment canceled, she quickly set me up with Cami. She did an incredible job. I received many compliments for my makeup. Will definitely be back for any future appointments!!
Very helpful staff who helped answer questions, find products, and with requests
This location allows visitors to bring their dogs inside the store, which is very unsanitary and inconsiderate of people with allergies.
I was here last month shopping for something and was DISGUSTED to see a giant golden retriever spread out across the floor and wandering around, brushing past all the testers and examining new products at its eye level.
It disgusted me so much that I left and ordered what I needed online instead. I don’t want my new skincare products covered in pet dander and drool. This is a cosmetics store for humans, not a pet store.
I have visited this Chicago store location on two separate occasions to return items that were purchased online using my PayPal account. During my first visit, an associate informed me that I would need the physical card linked to my PayPal transaction in order for the refund to be processed. Since I did not have the card with me at the time, I was unable to complete the return.
Following those instructions, I later visited a different store location with the physical card linked to my PayPal transaction. The return was processed successfully and refunded to my original form of payment without any complications. This confirmed that refunds for PayPal purchases could be processed when the physical card associated with the transaction was presented.
However, on the afternoon of Friday, May 29, 2026, I returned to this Chicago store location to make another return. I was assisted by a new associate who was being trained by another associate named Katrina. During the transaction, Katrina stated that refunds could not be processed for purchases made through PayPal because PayPal is considered a third-party payment provider. I explained that I had previously completed a return at another store location by presenting the physical card linked to my PayPal transaction, following instructions I had originally received from an associate at this Chicago location. Katrina interrupted me mid-sentence and stated that the previous associate had provided incorrect information. Despite my explanation, she instructed the associate she was training to issue a store credit instead of refunding the purchase to my original form of payment.
The conflicting information I have received regarding the store’s return policy for PayPal purchases has been both frustrating and confusing. I would appreciate clarification on the correct policy, as I have received contradictory information from different associates and store locations. I would also like an explanation as to why a refund to my original form of payment was successfully processed at another location, yet was denied during my second visit to the Chicago store, where I was issued a store credit instead.