I was a customer @ RBCS from Nov.7.24-Jul.7.26 & would like to share a few things so other folks don't get themselves into trouble like me. I wanna start by saying my stylist was Keri S., who is AMAZING & I absolutely have no issues with their work! They literally gave me the hair of my dreams multiple times, & if you get the opportunity to work w/ them, I highly recommend it.
Where I have issues is the cancellation policy, which is extraordinarily long, complex, and punitive (check photo). Context: I grew up poor and I am still living paycheck to paycheck. My hair salon before this was my bathroom sink or a Great Clips. So idk much about luxury salons. My one rich friend did say this was a wild policy so I will trust her on that (she moves a lot & has a dedicated hair routine, so knows salons).
My appointment was supposed to be Jul 10, 26. I'd been saving for months, & was at budget! However, my cat had an unexpected vet visit the week prior & the $550 bill drained what I had. This is where I would like to take responsibility: I should have cancelled THAT MOMENT.
My partner does gig work & made miracles happen before, so I asked if we could do it again, w/ my deadline being Monday, 7.6.26, to cancel. On Monday, we didn't have the funds, I tried to make a call, & discovered my phone was not working due to Samsung Messages deleting their app. I could neither confirm nor deny the appointment.
No big deal, I'll call tomorrow! The policy hadn't previously been enforced when I needed a cancellation & when my stylist needed a cancellation, & everyone seems super chill. Nope! After explaining I would need to reschedule because I didn't have the money, I was given an option: reschedule for Saturday (later, told that option was actually based on whether someone else would reschedule), OR pay the $300 punishment fee (originally quoted @ $250; the price magically jumped when I called back bc of a 'misquote'.) I paid the fee & told them to forget I'd ever been there, bc listen y'all: I am chronically ill. My knee has dislocated while I was on the way to the doctor & they were more understanding than this. There are days I wake up and can't move because of my illnesses. I can't be out $250-300 every time my body decides to have a flare up or my cat drains my savings.
Unfortunately, like most modern "alt" things, it's corpo-fied. They don't specify how they calculate fees, since it's based on service fees, which vary depending on how your appt goes. They don't specify if their stylists were asked before enforcing this policy, nor do they specify if the stylist sees ANY of the money they charge you for "not respecting their time." *Jeesh*, I'm broke, not a purposeful donkey-hat.
If you're disabled, have kids, have pets, or don't have money like that to throw around, & you decide to visit, some tips: Don't let them make you reschedule after your appt. Wait until ~48 hours before you want your hair done & see if they have openings. It'll be auto-confirmed, & you have less time for you/your pet/kid to get sick & cost you. If you ever have issues, do your best to speak to the lady tht works mornings. She is way more willing to listen & at least empathize with you when things are going wrong. I genuinely don't think this would've happened if I'd called earlier Tues morn, but I have a job & the afternoon lady refused to speak to my partner (despite him being the one who normally does the scheduling since it's usually a gift.)
TLDR: RBCS says they're alt & plaster stickers around talking about their anti-establishment policies. Some ppl tht work there are genuinely great/do seem to live by those values. BUT it's an "alternative serving" luxury hair salon. And the "luxury hair salon" part will ALWAYS come first. If they aren't getting paid, they don't care. If you know you'd never find yourself in a situation similar to mine, go for it! Otherwise... don't risk it.