MAC Cosmetics

Reviews

• LN

  Lina Nino

  Mar 4, 2026
  5.0
  The store was cleaned and stocked nicely, what caught my eye was Brittney! She was serving another client with questions about products while also making time to answer questions and complete a transaction for me while the customer consulted with friends. Brittney was amazing, had a great vibe and super sweet.
• BP

  Betty Perez

  Dec 22, 2025
  5.0
  Great service, thanks Alyssa, my niece loved scent so much she screamed very high pitch, never again. Next time I will give gift and run to other room. I get why people just love Sephora.
• LR

  Liz R

  Dec 9, 2025
  1.0
  The associate processed the wrong return without confirming the order # with me, then refused to take responsibility. She redirected me to customer service that there is nothing she can do instead of acknowledging her error - despite knowing I had already spent significant time on calls to ensure the correct return previously. When I returned to address the issue, she/Brittany was rude, dismissive, and unprofessional, offering a not-genuine apology and shutting down the conversation rather than fixing the situation. This entire experience could have been avoided with basic order confirmation and professional communication. Instead, it became a frustrating and unpleasant situation that led me to return everything and decide not to shop with MAC Chicago again. I’d heard a few horror stories about MAC Chicago but never expected to experience one myself.
• HV

  Helen Vigier

  Jul 26, 2018
  5.0
  Lots of stores for shopping and great restaurants. Especially Bandera.