Lush Cosmetics Bucktown

Reviews

• LS

  Lys Amlaw Swift

  3 days ago
  5.0
  Emily and Tay are AMAZING! I went in not knowing what I wanted, and these two walked me through all of their products, helped me pick out a gift (and wrap it!), and then they gently convinced me that I deserved a treat too. And you know what? I did deserve a treat, and I'm so excited about my bubble bombs and the massage bar. Thank you both so much!
• LV

  Larissa Vega

  Apr 27, 2026
  1.0
  The staff is a bunch of rude hipsters , "Ray" is rude and condescending. Won't be getting business out of me again.
• AJ

  Angel Jacoby

  Apr 11, 2026
  2.0
  Eh. Most of the staff seem friendly & helpful. Too bad I didn't get one of them!
• RW

  Ramona Warren

  Mar 27, 2026
  1.0
  Super unprofessional and condescending behavior from team member Ray is disrespectful and disgusting. I have been frequenting this shop for over 2 years, today Ray made some very uncomfortable and unprofessional comments. "I don't plan on leaving this area anytime soon get used it" I made a comment about them having mean girl behavior in passing to their manger 5 months ago , all of a sudden today they thought appropriate to bring up while checking me out at register. As someone who has spent well over thousand dollars at this company, I find it rude for them to take a complaint I made 5 months prior to heart, it's giving weirdo. You're a cashier, you aren't supposed to talk to paying customers like that. Edit : Had the manger Russell call , rude tone. Basically this company doesn't care at all about it's customers. Will never shop with this company again after being a loyal customer since 2014.
• MM

  Madeline Murphy

  Mar 23, 2026
  1.0
  Normally I enjoy coming here, but I did not realize that one of their employees was living in there, as his dog is in the shop and is completely unsecured without a leash or collar, as if it were a private residence. Additionally, the employee will get upset with you if you open the door and the dog runs out, rather than being a responsible pet owner and taking accountability. I don’t have an issue with stores having dogs, and I recall a shoe store in Wicker Park having a couple of huskies in their shop. However, they were trained well enough to know to stay inside the shop and not crowd the door. I don’t feel that it’s my responsibility as a customer to manage an employee’s dog that they chose to bring to the shop. Again, these circumstances give me the impression this employee views the shop as an extension of their private residence. There also was no indication that this was any kind of service animal, as it did not have a vest stating so. I also didn’t realize that the store didn’t open until 11:00 during the week, and tried to go in at 10:30. Despite the front entrance being unlocked, I was reprimanded by the dog owner/employee that not only was I letting his dog out, but they were not open until 11:00. I haven’t heard of an establishment that leaves their store unlocked when they are closed. This phenomenon seems to be a major security issue.

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