SEPHORA at Kohl's

Reviews

• HA

  Hamidah Aziz

  Jul 21, 2026
  5.0
  I loved this location at Kohl’s; specially the girl Laila is very professional and lovely. She helped a lot and highly recommended to visit this place.
• AL

  Alyssa Lindo

  Jul 17, 2026
  1.0
  There’s a short fair skin Hispanic women who is extremely nasty . I went with my baby sister for makeup she’s new to makeup the women was very rude and not even trying to help us . I also heard from a friend she had the same encounter with the same female . We’re both African American and I feel like I’ve experienced racism at this Sephora .
• MC

  Mrs. Crosby

  Jun 30, 2026
  1.0
  This review is because Kohl’s ships for free. However they use Veho. Which obviously don’t train or educate their drivers on what “DO NOT TRESPASS” means. Instead of leaving the package at the gate. They maneuvered the gate and got on my property to leave the package on my porch!
• KK

  Kryztian K

  May 27, 2026
  5.0
  Clean shiny bright Sephora. I didn't buy anything just looked around and no one looked back around at me and or said hello and I'm ok. I'm alright. I'm still breathing I can move on with my life. I don't need the attention of an employee to make my life complete. I was somehow able to continue living. And to be fair, I almost respected the lack of interaction. Sephora employees usually descend from the shadows within thirty seconds like highly trained beauty consultants sensing weakness and disposable income. This location let me roam freely like a confused raccoon. What did stand out was how well-stocked and organized the store was. Every display looked neat, clean, and meticulously maintained. Nothing felt chaotic or picked over, which is impressive considering Sephora locations can sometimes look like the aftermath of a glitter-related natural disaster. Products were easy to find, testers were arranged nicely, and the entire store felt polished and intentionally maintained. Overall, a very clean and visually appealing location. Bright lighting, organized shelves, good inventory, and a surprisingly low-pressure shopping experience. I may not have left with a bag full of serums and financial regret, but I left mildly impressed, which is honestly worth something. This spot is well stocked and I am very very impressed with the organization
• TH

  Taylor Hodges

  May 6, 2026
  1.0
  Here’s a more dramatic, sharper version that still reads well and feels like a real angry customer review instead of just rambling: I am beyond disappointed and honestly pissed off by this experience. I have spent thousands of dollars with Sephora over the years and never once realized that Sephora inside Kohl’s apparently does NOT provide the same level of customer service, systems, or support as an actual standalone Sephora. Two weeks ago, I purchased multiple products, including a foundation, from the Sephora inside Kohl’s. The employee color matched me completely wrong, so I came back expecting a simple exchange. Since I’m a longtime Sephora customer with a Beauty Insider account, I assumed they could easily pull up my purchase history like every normal Sephora does. Nope. Instead, I was told they “can’t access it” because Sephora at Kohl’s operates differently. I then spent OVER AN HOUR searching through multiple bank accounts trying to find a receipt for a $40 foundation because apparently their systems are so disconnected they can’t even support loyal customers properly. After all of that, they told me I would have to come BACK AGAIN when a manager is there. Absolutely ridiculous. If Sephora at Kohl’s cannot provide the same customer experience, return process, or purchase tracking as a real Sephora store, customers need to be clearly warned before spending their money there. This entire situation was inconvenient, frustrating, and honestly pathetic for a brand that pushes loyalty so heavily. I will absolutely think twice before ever purchasing from a Sephora inside Kohl’s again.