Hand & Stone Massage and Facial Soa of Lost Mountain is a locally owned small business located in the Publix shopping center on Dallas Highway with the historic Old Lost Mountain Store. Our passion for our business is felt from the moment you enter the center to the time you leave. Your time and patronage are valued with excellent customer service provided by the sales associates and the massage therapists and estheticians that personalize their services to each and every client. Feeling taken care of with the utmost care and respect is our specialty. Visit us to be relaxed and pampered while receiving therapeutic and tailored sessions. Our therapists are licensed by the state of Georgia and hold a degree in Massage Therapy.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.