JCPenney Salon

Reviews

• TA

  Tina Amin

  Nov 13, 2025
  1.0
  I scheduled a haircut appointment for my 12-year-old daughter with Nicole at JCPenney. Nicole mentioned SHE needed to straighten my daughter's hair before cutting it, and I agreed to that process to facilitate the haircut. However, after the service, I was charged $95 for a silk press—a service I did not request or agree to. I only permitted her hair to be straightened for cutting purposes, not for a full silk press.After recognizing this issue on our bill, I called Nicole, who apologized and assured me the charge would be corrected. Despite repeated calls and messages to the manager, I have not received a callback or a resolution. This lack of response from both the stylist and management has been disappointing. As a parent and customer, I expect better communication and accountability regarding billing errors. I hope JCPenney will address this promptly and ensure clearer communication and follow-up in the future. Also after all that the cut wasn't even straight after straighting her hair.
• KW

  Kyra W

  Mar 25, 2018
  1.0
  Wouldn’t know, they stood me up. I made an appointment online with Doreen. I showed up and she said she could not do my hair...she had clients who she was still working on and didn’t try to reschedule or anything. I get completely dismissed. I wish she would have called before I made plans and ruined my afternoon. I have been there before and Deborah and Kayla do great hair, I will just call and book with them if I ever go back. I do not plan to ever go back right now.