The healing elements of water, the benefits of locally cultivated herbs and the science behind products from ESPA and Eminence come together at this luxury spa in Georgia at The Spa at The Ritz-Carlton Reynolds, Lake Oconee. Among the highlights of this Lake Oconee resort, the spa offers a nearly 30,000 sq.-ft. retreat with extensive relaxation facilities including saunas, steam rooms, cold plunge pools and an expanded ladies’ lounge.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.