I rarely leave negative reviews, but after multiple incidents, I feel I have to share my experience.
I recently canceled my membership after being burned by their IPL treatments three separate times.
The first incident was caused by improper technique from a technician (who later left the company). It resulted in a blister on my chin, which was painful and left my skin extremely sensitive,even til now. Despite this, I chose to move on at the time.
The second burn occurred last summer and left multiple crescent-shaped marks on my face. After inspection, I was told the issue came from a damaged IPL handpiece. I was refunded for that session.
Despite this, I continued monthly visits because I trusted my technician.
Unfortunately, just last week, I experienced another burn, again leaving visible scratch-like marks. After checking, it was once again attributed to a machine issue.
At this point, I cannot continue to tolerate repeated injuries caused by equipment problems.
IPL was the main reason for my membership, yet the machines at this location have repeatedly malfunctioned, causing damage to my skin and leaving marks that should never have happened.
What is even more disappointing!!!!!
I never received a call, message, or email apology after any of these incidents
Refunds were only provided when I explicitly asked for them
This is unacceptable for a professional Medspa.
Dermani is a chain, so I STRONGLY RECOMMEND CONSIDERING OTHER LOCATIONS or providers with better maintenance standards and more experienced technicians.
Please take your skin seriously. I went in hoping to improve my skin, but instead ended up with multiple burn marks.
If zero stars were an option, I would give zero!
STRONGLY NOT RECOMMENDED!!!!!!! BE CAREFUL!!!!