SEPHORA

Reviews

• AM

  Adriana Mejía M

  Oct 1, 2026
  5.0
  Rosie is absolutely amazing! She is always so kind, patient, and helpful every time I visit Sephora. She takes the time to listen to what I’m looking for, gives great recommendations, and always makes my shopping experience so pleasant. I truly appreciate her excellent customer service and how welcoming she is every single time. She’s definitely one of the reasons I always enjoy coming back to this Sephora. Thank you, Rosie! 💕
• AA

  AB

  Sep 27, 2026
  2.0
  I had a mixed experience at this Sephora location. I was interested in purchasing a travel-size perfume, but there were no samples available to test. I carefully opened one to smell it, intending to buy it if I liked it—which I did. However, an employee in the back with short red hair approached me in a very dismissive and rude manner, saying, “You cannot open that,” and walking away without any further explanation or assistance. The interaction felt disrespectful and unwelcoming. On a much more positive note, Tammy at the front cashier completely turned my experience around. She was incredibly kind, patient, and genuinely sweet. Her customer service was outstanding and made me feel valued as a customer. Because of the rude interaction in the back, I’m giving this location two stars—but Tammy deserves five stars on her own.
• SM

  Shonte Monson

  Sep 24, 2026
  1.0
  I visited this location on 9/24/26 around 7:30 pm. I must say this was the one and only time that I’ve ever had a negative experience at a Sephora. I was in need of assistance at the perfume section and I knew exactly what I wanted so when I found Juliana and asked for her assistance, I figured it would be a quick and easy process. However, after I asked Juliana for assistance and she agreed to help, I brought her over to the perfume that I wanted to purchase. I handed her the tester to see if the perfume was available, and as I am mid sentence and fully engaged, another customer walks up and asks for assistance. At that moment, Juliana complete turns away from me and fully engages with the customer who interrupted. Shocked, I waited for a few moments to see if the exchange was going to be just a quick yes or no question. It wasn’t. Once I realized that I was deprioritized and no longer being assisted, I saw another sales associate walking up and asked her if she could help me. Juliana heard my request, smacked her lips and told the sales associate no, then completely turned her back away from me to continue helping the customer who interrupted us. She then tightly gripped the perfume tester so that the sales associate not help. Customer service is about helping your customers. It is best practice to help people in the order of the request. Stopping assistance with one person to help someone else is incredibly rude, but to escalate it by monopolizing my time and refusing to let someone else help is just egregious! This disgusting behavior MUST be corrected. I spoke to Chris, the assistant store manager and explained the issue. He agreed that it was not best practices to completely dismiss the person in front of you by allowing another customer to interrupt mid sentence. However, Chris was very dismissive of the instance and did not discuss any plan to correct this behavior. Please do better. I walked away without the item that I wanted to purchase because of Juliana’s inconsideration.
• ML

  Mrs Lee

  Sep 15, 2026
  1.0
  I often go to Sephora to buy my makeups. Some of the employees are extremely rude. They scan you and if they don't like you then don't bother saying hi or anything. And when you ask them question, they give short answers and act like you are bothering them. For the amount I spend on make up your store is not the only place I can get them. You should be nicer to all customers.
• VC

  Vivian Caramanna

  Sep 9, 2026
  5.0
  You have to go the buford ga store ,their associates are so welcoming Genay N was at the entrance and talk to me like I was a friend and helped me and understood just what I was looking for with no sales pressure it was a joy .there were several customers in the check out line but the girls handled everything so smoothly. Maliyah G helped me and there was no rushing she was great, everyone else at the store was walking around talking and helping customers with. whatever help they needed ,so worth the drive will be a return customer.

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