SEPHORA

Reviews

• AC

  Ajah Chanell

  Aug 9, 2026
  2.0
  Great selection of products, but the customer service at this location needs improvement. Some of the employees come across as catty, unwelcoming, and insincere. I’ve noticed they’re overly nice to certain customers while barely acknowledging others, which makes the atmosphere uncomfortable and fake. I continue coming here because it’s the Sephora closest to me and usually has what I need, but I definitely don’t enjoy shopping at this location.
• AE

  Alayna Ellington

  Jul 27, 2026
  5.0
  Violet was the sweetest and helped me color match a foundation and concealer. When the one I originally wanted was out of stock (I needed one today and didn’t have time to go to another location), she gave me an alternative that was just as perfect. Violet took the time to help me and gave me the expertise/attention that I haven’t experience at a makeup store before 🤍
• AA

  AJR

  Jul 15, 2026
  1.0
  If a Sephora employee helps you on the floor does the customer that was helped get to cut the line when you were waiting to checkout first? 1.) Was in line to checkout and the Sephora employee that was helping a customer in the fragrance section brought her up to the cash register to check her out (she also had a dog inside the store which is suspect cause why you bringing a dog inside) , mmkay fine, never seen that before but okay 2.) while still waiting in line, the line grew longer, another Sephora employee walked up to the second cash register with another customer to check them out not even acknowledging the customers in line… After witnessing this mess, I went online and placed an order directly from the brands website cause no one has time for foolishness
• DD

  Dfish

  Jul 11, 2026
  1.0
  AFTER I wrote this review (posted below), I looked at prior reviews here. It's the same thing I wrote: The employees are HORRIBLE and nothing has been done. DO NOT ENTER! Go to Lenox or order online or better yet seek out their competition. Sephora needs to get their act together. What a disappointment as to how this company allows their employees to treat people this way. (My experience and apparently one of many) I have been a Sephora customer for years, and this is the first time I have ever felt compelled to write a review. On March 7, 2026 I visited the Buckhead Sephora on Peachtree hoping to purchase a product and receive some guidance on a second one. The store was not busy. Instead of receiving assistance, I had one of the most uncomfortable retail experiences I have ever had. I am 59 years old and recently embraced my natural gray hair. During my interaction with one employee, I felt talked over, dismissed, and treated with complete disrespect. Rather than helping me, she interrupted me repeatedly and made me feel unwelcome. I became so uncomfortable that I decided it was better to leave than continue asking for assistance. I purchased only one small item and walked away without the help I had come in for. Before leaving, I asked to speak with the manager. I believe her name was Kassandra. She was kind, professional, attentive, and genuinely concerned about my experience. She listened without interruption, apologized for what had happened, and offered to help in any way she could. She represented Sephora well, and I appreciated her professionalism. I am sharing this because I believe customers should speak up when they are treated poorly (apparently they have in these reviews). If you ever have an experience that leaves you feeling disrespected or unwelcome, please report it to the manager and then share your experience. Nothing changes if no one speaks up. Finally, I would like to address Sephora Corporate directly. This employee's behavior was unacceptable. Whether intentional or not, I left feeling dismissed, devalued, and judged. As a woman approaching 60, I could not help but question whether age played a role in how I was treated. No customer should leave a Sephora store feeling invisible or uncomfortable. I understand that everyone can have a bad day. However, this interaction did not feel like someone having an off moment. It felt like a pattern of disrespectful behavior. Employees who make customers feel unwelcome are a liability to your brand, no matter how knowledgeable they may be. I sincerely hope Sephora continues investing in training that emphasizes respect, inclusion, and outstanding customer service for every customer, regardless of age or appearance.
• KK

  Kia

  Jul 8, 2026
  5.0
  I had an amazing experience at Sephora thanks to Tonya! From the moment she started helping me, she took her time and really listened to my skincare concerns. I explained my skin type, and she was incredibly knowledgeable, walking me through products that would work best for me instead of trying to sell me things I didn’t need. What really stood out was her commitment to customer service. She even had her store manager check to see if the Pat McGrath and House Labs setting sprays I wanted were in stock. When they discovered they were unavailable, Tonya immediately let me know they could order them to the store for me with no shipping charge. No one at Sephora has ever offered me that level of service before. Tonya made me feel valued as a customer, and her professionalism, patience, and product knowledge were outstanding. Because of her, I will gladly drive out of my way to shop at this Sephora on 3167 Peach Tree Rd location from now on. Employees like Tonya are exactly what keeps customers coming back. Thank you for such an exceptional experience!

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