Couture Med Spa

Reviews

• SS

  Sandeep Singh

  5 days ago
  1.0
  My wife was too upset and embarrassed to leave this review herself, so I am posting it on her behalf. I do not usually take the time to write long reviews, but after hearing what happened to her, and then later hearing a friend describe a very similar experience at this same med spa, I felt it needed to be said. My wife went to this establishment expecting a professional consultation and service experience. She did not go in looking for an argument. She simply asked a basic question about a service she believed she was signing up for and wanted clarification on why it could not be done. That should have been a simple, respectful conversation. Instead, she was met with hostility, condescension, and an attitude that made her feel unwelcome for speaking up. What is most upsetting is that a straightforward question was apparently treated as if it were some kind of confrontation. Rather than responding with professionalism, patience, or empathy, the staff made her feel uncomfortable, dismissed, and embarrassed. She came home in tears, which says everything that needs to be said about how badly this interaction was handled. No business, especially one in the beauty and self-care industry, should leave someone feeling humiliated for asking a reasonable question. What made this even worse was hearing a friend of my wife describe a very similar experience at the same med spa during a dinner party. The details were different, but the feeling was the same: being dismissed, made to feel unwanted, and treated like a problem instead of a client. When two people have separate experiences that leave them with the same impression, it starts to feel less like a misunderstanding and more like a pattern. The biggest issue here is not that a service could not be performed. Any legitimate business can explain why a treatment is not appropriate. The real issue is how they chose to communicate that. There is a huge difference between saying no professionally and making someone feel small for asking. A reputable med spa should know how to explain policies and limitations without becoming defensive or hostile. Based on how my wife was treated, I cannot recommend this place. Professionalism, empathy, and basic customer service seem to be seriously lacking here. If you are considering going to this med spa, especially if you expect to ask questions and be treated with respect, I would strongly suggest looking elsewhere. They don’t deserve to be a 4.6, and those customers who rated them highly clearly have not yet gone through a conflict just yet. Hopefully they do so they can see their true colors.
• SG

  Swan Guadagno

  Jun 11, 2026
  1.0
  Would give zero stars if I could. I had a 10:00 AM appointment for my fifth laser hair removal session on my chin area. I arrived at 10:08 AM. From the moment I walked in, I apologized for being late. I was immediately informed of their 5-minute late policy, which I was unaware of because I had never arrived late to any of my previous appointments. On the contrary, I had consistently waited between 5 and 15 minutes for a procedure that takes no more than 2 minutes to perform. I explained that I had driven 30 minutes to get there and asked whether they could make an exception. I was told no because they are very strict about their policy. While I understood that policies exist, that statement did not seem entirely accurate given the number of times I had personally been kept waiting. She then said she would ask the provider. She returned almost immediately to tell me it was not possible. Having spent years working directly with customers, I have come to understand that empathy is the foundation of good customer service. I strive to balance the interests of both parties, be fair, and remain human in every interaction. My goal was simply to feel heard in real time. I had absolutely no intention of asking to be treated that day because I had already decided not to continue the remaining treatments. Unfortunately, I was unable to accomplish that goal. I began by clearly stating that my only purpose was to provide feedback because I had decided not to continue my treatment. I explained how my experience had unfolded and how the 5-minute late policy made me feel, particularly after previous appointments where I had been the one waiting and considering that this appointment itself had been rescheduled at the last minute by the spa. She immediately responded that she could not address my waiting times from previous appointments (as if I expected her to solve that, or as if they had a time machine), and that she could only refer to today, when I arrived 3 minutes beyond their 5-minute late policy. However, something as simple as “I’m sorry you had that experience” would have made a tremendous difference. It would have shown empathy toward a customer who was clearly upset. As the conversation continued, which I maintained respectfully from beginning to end, although my voice was trembling because I cannot deny that I was upset. Meanwhile, she kept trying to reinforce her policy over and over again without acknowledging my words—another opportunity she had to simply pretend to listen and make me feel appreciated, or even, if it wasn’t genuine, to say she would take my feedback into account. But apparently her sense of superiority made it difficult for her to recognize that every business always has room for improvement. She became defensive and asked whether I was going to let her speak. She then told me that if I interrupted her again, she would have to ask me to leave. The tone felt less like a professional conversation and more like an attempt to demonstrate power and authority. It was demeaning and dismissive, as though my role as a customer did not entitle me to respectfully express my concerns. I told her there was no need for that and that she was being very rude. Her response was to ask why I had even decided to come back, implying that my purpose was simply to create conflict. She suggested that if I had feedback, I should leave it on their online platforms instead. And of course, I understand why. Why would she care about one more bad review when their reviews are already so low? It seemed easier to dismiss me than to face a customer who was clearly disappointed and who simply wanted to feel heard. In that moment, it became apparent that my concerns—and perhaps I myself—held little value in the eyes of the business.
• PM

  Patricia McMillan

  May 27, 2026
  1.0
  Appointments are difficult to make for they do not have enough providers. Frecuent cancelations of appointments already made because of lasers not functioning or lack of personnel. I voiced a complaint and was told that I should cancel the membership. Kenedy the manager was unbearably rude and and vicious. I belive this location is a disgrace to your organization
• RS

  Reema Schonbeck

  May 21, 2026
  1.0
  Disastrous management. Please stay away and spend your money elsewhere. I had to resort to recording the communication because Kennedy and the staff under her gaslights their customers. I have photos/records of multiple mistakes on their charged services. It’s simply not worth it. Find another reputable location.
• NR

  Nik & Reema

  May 21, 2026
  1.0
  Avoid this horrible company! Kennedy is an incredibly horrible manager, and I have recordings of how abusive she is. UPDATE: it has now been a week since I was promised a refund for services not rendered and they won’t answer our calls or emails. It looks like we will need to take them to court to get a refund we were both A) promised and B) rightfully owed. Just the WORST scam of a current management. GIVE THEM YOUR MONEY AT YOUR OWN RISK! They won’t have a provider to give you the service (**they literally never have a provider on site anymore**) and will keep your money.