L'Occitane en Provence

Reviews

• VT

  Vera Thomaz

  Mar 24, 2026
  5.0
  The most smells good store inside the UTC Mall, French products with high quality natural essences, and the Almond line and Immortelle Divine face cream are unbeatable 🤩😍💜🩷
• AP

  Aleah Puleo

  Dec 2, 2025
  2.0
  I came in to buy a hand cream, pretty simple. She showed me the “strongest cream” and it was a foot balm. Ok that’s not really the vibe I am going for. So I bought the strongest… HAND cream. Then I asked about some moisturizers and she showed me three and had me try them. WITHOUT INFORMING ME THEY HAD RETINOL! so as a pregnant woman I can’t use retinol. It causes birth defects. I got home and used a sample she sent me home with and looked up ingredients because it smelled like sunscreen. It was retinol! It’s amazing that you can work in such a small store with only 100 products and not know what is in them! I work in a store with hundreds if not thousands or at least will check before offering someone a foot cream for their hands and a retinol when they are visibly a pregnant woman. Even without having a discussion about their pregnancy. So thanks I’ve slathered my hands and face in retinol. Management needs to educate these workers!
• DR

  Donna R

  Jul 30, 2024
  1.0
  I purchased an online order for pick up and received a confirmation email. I never received an email alerting me that it was ready so after 3 days, I decided to go in and check on it. I saw the item fully stocked so I presented my confirmation email in hopes of picking up my item. The sales associate stated that they don't do pick up in stores. I stated that they did because I have a confirmation. I proceeded to show her that the website does allow me to do so. That's when she changed her tune. She said that they do offer it but it was "too complicated" and she'll just ring me up now. I stated that money is already being held and her solution was for me to pay now and that I should call customer service to cancel existing order. Why would I pay again in hopes of a timely refund for an existing purchase?? Spoke to customer service, who was very apologetic and stated that they do offer the service and would be looking into it. However, I was told I'd be contacted by email within 24 hrs and it's been 3 business days. The sales associate either lacked the knowledge to perform her job or was being lazy. Either way, I will not be back to this location.

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