SEPHORA at Kohl's

Reviews

• JF

  Jack First

  Apr 30, 2026
  4.0
  Ingresamos queriendo comprar maquillaje y nos sorprendió gratamente el tamaño y las alternativas que ofrecen este lugar tiene una gran variedad de ropa, zapatos, cosméticos, electrodomésticos, área de hogar, etc. Los precios en general son un poco por encima que otras tiendas de este mismo eestilo
• SS

  Savannah Dauo (SavannahLexxie)

  Apr 18, 2026
  1.0
  all four girlies on the clock could have cared less to help out customers. They were too busy talking about hello kitty. Asked a question and got the craziest stares. Got forbid I walk into a Sephora and need help. Then I went to check out with specific items that were from the Sephora collection that were 30% off… considering I’m rouge tier, they didn’t apply the 30% off. I went home and realized of course and when I called and asked about it I was told I had to go back and have them manually adjust it. Genuinely better off at any other Sephora location than this one. April 18th, 2:00pm.
• JJ

  Joy

  Feb 27, 2026
  1.0
  I had a very disappointing experience at the Sephora inside Kohl’s on Narcoossee. I was searching for the Patrick TA blush in the shade “She’s So Seductive,” which was sold out at other locations. Online inventory showed that this store had 7 in stock and available for pickup. Instead of placing the order online, I decided to drive to the store directly. When my sister and I walked in, two employees — later identified as Kelly (the manager) and Danni — greeted everyone except us. I approached Danni and asked about the blush. She attempted to check, then asked Kelly. Kelly immediately responded, in a very rude tone, “We don’t have it,” then said something to Danni in Spanish and began giggling. It was clear from that moment that she had no intention of assisting me. I explained that the website showed 7 in stock and that I could place an online pickup order. Kelly dismissively stated that the inventory was likely wrong due to theft and said that if I ordered online, it would just be canceled because they didn’t have it. I politely asked if they could check in the back, since I had driven a considerable distance and it seemed unlikely that seven units were simply stolen. She ignored me. Feeling uncomfortable but wanting clarity, I went to my car and placed the order for pickup. Within an hour, I received confirmation that my order was ready. That alone speaks volumes. When I returned to pick it up, Kelly was gone and only Danni was present. I asked for the manager’s information and learned that Kelly was in fact the manager. That is extremely concerning. A manager sets the tone for the team, and the behavior I experienced reflected poor leadership and unacceptable customer service. I completed my pickup without issue, but I should not have had to make two trips due to misinformation and dismissive treatment. I left feeling frustrated and discriminated against. No customer should feel ignored, dismissed, or spoken to rudely when they are being polite and simply asking for assistance. I hope upper management reviews this situation carefully. The handling of inventory, communication, and customer service at this location needs attention. Based on this experience, I will not be returning to this Sephora location. I would not be surprised if Kelly was not hiding product for herself, I bet the "theft" is an internal job.
• KP

  Kyle Phillips

  Feb 14, 2026
  5.0
  Dani was very helpful !

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