SEPHORA

Reviews

• WA

  wilesmy maddia andrade

  Sep 26, 2026
  5.0
  My experience at this store was absolutely amazing! I received the best customer service from start to finish. Miguel initially helped me because one of the products didn’t have a tester, and he was so kind and helpful in finding one so I could properly try the product. Chelsea was also incredible! She was so attentive, friendly, and knowledgeable. She also spoke Spanish, which made the whole shopping experience so much easier and more enjoyable for me. She even helped me check out without having to wait in line. Truly the best shopping experience ever! 💕
• MM

  Maria Marques

  Sep 25, 2026
  5.0
  Chelsea was absolutely amazing! She was so kind, friendly, and genuinely helpful. Every time I had a question, she was more than willing to help and made the whole experience so enjoyable. It’s truly refreshing to come across someone who clearly loves what they do and genuinely enjoys helping others. Chelsea went above and beyond, and I really appreciated her kindness and excellent customer service. Highly recommend her! 💕(she speak English, Spanish and Portuguese super impressive) Miguel was also super nice and helpful!
• LL

  Luciana Lima

  Sep 25, 2026
  1.0
  I visited the store in July. I usually avoid the Disney Springs location because it’s always overcrowded and disorganized—likely due to the tourist traffic, and I imagine it’s not easy for the staff to deal with that—but that doesn't justify being rude to customers. There is a specific brand I really love, and I buy every new release from them: Charlotte Tilbury. Obviously, I don't use *only* that brand—I like several others—but I have a special fondness for Charlotte. I decided to go to Sephora because I wanted a specific eyeshadow shade that the Disney Springs location had in stock. However, I was treated terribly. I was so upset that I left without the product and bought it online directly from the brand's website instead. The young man working as the Charlotte Tilbury Brand Advisor wouldn't let me touch the testers; he rudely demanded to know which one I wanted, even though I hadn't asked for his help. When I asked him—very politely, despite his rudeness—to check that the sealed product was intact, he snapped back, "Did you happen to see someone messing with it?" (This was a valid concern, as people in that store often handle and break products; it had happened to me before—I’d bought something only to realize once I got home that the packaging had been tampered with). After that, I just wanted to leave the place immediately. To my surprise, today I saw him at an Ulta store I visit regularly, working the Charlotte Tilbury counter. The Ulta sales associates know I love the brand and came right over to tell me it was a special day because the brand's Brand Advisor was there. I simply thanked them for the information and thought to myself that if he was going to be at that Ulta location permanently, I would never shop there again. Anyway... I understand that sometimes people aren't having a good day, but nothing justifies that—especially when the customer is being polite. I noticed that almost all the salespeople at the Sephora Disney Springs location are rude; the solution is simply not to go to that store anymore. I know the store doesn't need one specific customer, but I don't think they should treat people that way.
• NM

  Naphateria M

  Sep 19, 2026
  5.0
  My 5 stars is not for the entire store rather a one particular team member 🌟Shannon🌟, I waited at the area for online order pickups for a few min and even knocked on the door (no answer), had 9 total workers that walked out of the back room and not a “may I help you”, “have you been helped”..nothing. 🌟Shannon🌟seen me and came right over to assist. She has such a warm presence and customer service. 🌟Shannon🌟 was able to grab my items quickly and had me out the door within 5 min. The customer service I DID NOT get from the other members that walked past me like I was just a number and not some who was a customer. THANK YOU 🌟SHANNON🌟!
• KK

  Kadie

  Sep 4, 2026
  2.0
  i don’t know if it’s an international thing but i’ve been in sephora’s all over and never found any of the employees to be helpful and not judge you at the same time. i went in asking for an opinion between a few different foundations and got told a skin tint would be better- i said to them i like full coverage foundation and they went on said it is and then pointed me to one of the most expensive foundations in store so then i asked if there was anything more affordable they said yes so i picked that up after they had already previously tried to get me to pick it up just to realise when i got back it’s a light coverage and all over the box it says about moisture etc and how it’s hydrating when i just asked for a full coverage foundation. i never once said i have any issues with dry skin in fact i have quite a bit of oil in some areas so if anything it isn’t suitable for me at all. so i ask for a full coverage foundation and instead they told me to buy a tinted serum so anyway i thought id give it a go and to no one’s surprise it’s light coverage not buildable and im just disappointed i wasn’t listened too. felt forced to spend my money and now i can’t return it as i no longer have the receipt and im just left with a product i knew i wasn’t going to like seems like everyone’s desperate to get their commission as soon as you walk into the store. only reason for two stars is because there was one nice girl who gave me more of an opinion on what she liked product wise rather then what they’re probably just told to get off the shelves. 😞