At SalonCentric, the salon professional is at the center of everything we do! Visit us and shop over 120 brands in categories like hair, skin, nails, barbering, tools and more. Have you met our Beauty Gurus? They'll show you everything there is to know about the latest trends and techniques. In fact, at SalonCentric, we're obsessed with education because we know the right tools will help you and your business succeed. Join us for a hands-on class or demo from your favorite brands. And if you're a student, don't forget about our Cosmetology School field trips, hosted by our friendly team. We can't wait to help you make the world a more beautiful place
I’ve been coming to this location for a little over two years now. If you look through my past reviews - you will see this is my first bad review.
I had great experiences with staff in the past and they were always extremely friendly and helpful.
The past two times I’ve gone back to this location recently I’ve felt extremely dismissed and ignored by the employees. I’ve seen the same treatment towards other customers.
Today really took the cake when I came in for an exchange.
I looked at the stores policy before leaving my house to avoid any problems. You are able to look up past transactions on your account and use that as proof of purchase.
The lady who helped me immediately has an attitude after I stated I needed to do an exchange. Asked me for receipt - I said I don’t have it I have my proof of purchase on my account with them. She immediately shut me down and said due to policy they can only use paper receipts… She began to get defensive when I’m not even showing I’m upset. Didn’t touch the computer once to even attempt to find a way to look up my account she just has her hands in the air and her lip quivering. I tell her okay have a good day and I leave.
I decide to take a look at the app and what do you know! You’re able to find your receipt on there. I turn around so I don’t waste the 20 minute drive I took over there and I show her the receipt and she only then apologizes because she didn’t know how to do that…
My problem isn’t not knowing , it’s the fact she was so stern and DOUBLED DOWN about it being “company policy” when she doesn’t seem to know anything about what their policy is.
The smiles and apology only fix so much when this has been a reoccurring thing where the employees seem stressed ,miserable, and unhappy to help.
CW
C Wenger
Apr 25, 2026
5.0
Great Store well run But Julie is greatly missed! A new Redken product that just came out recently was not available because according to the clerk, they didn’t send enough. Wish when they came out with a new product they Sent adequate amounts
FA
Farah Addys
Mar 21, 2019
5.0
Excelente
SM
Sarah Morris Miller
Nov 5, 2018
5.0
Julie and Adis are wonderful! I have been coming here for years and I feel like part of the Salon Centric family. They always recommend exactly what I need and showed me the app which is so helpful!
The store is always so clean and well stocked and I love the customer service and how they notify me of sales and upcoming events 😍
Store purchases may be returned to a store with a valid receipt. SalonCentric.com & Salon Business Partner orders with a value of $150 or less can be returned to your local SalonCentric store with your packing slip or invoice, dated within ninety (90) days of the purchase invoice (excluding electrical items and shears).
Electrical items and shears may be requested within sixty (60) days of purchase and will be refunded or exchanged only with original receipt, packing slip, or invoice. Refunds will be processed as a SalonCentric gift card. At this time, SalonCentric.com does not accept gift cards at checkout.
Can anyone shop at SalonCentric?
In order to shop with SalonCentric, you must be a licensed salon professional or cosmetology student and have an account with SalonCentric. If you don't currently shop with SalonCentric, you can apply for an account at any of our store locations or on our website.
What is SalonCentric's return policy on store purchases?
Store purchases can be returned to a store with a valid receipt. Orders $150 or less from SalonCentric.com or Salon Business Partner can be returned within 90 days (excluding electrical items and shears). Electrical items and shears can be returned within 60 days with receipt and refunded as gift cards.
Who can shop at SalonCentric?
Only licensed salon professionals or cosmetology students with a SalonCentric account can shop here. You can apply for an account at our store or online if you don't have one.
What are SalonCentric's regular store hours?
The store is open Monday 8:00 AM - 6:30 PM, Tuesday through Friday 8:00 AM - 6:00 PM, and Saturday 8:30 AM - 4:00 PM. The store is closed on Sundays.
Does SalonCentric offer delivery and in-store pickup options?
Yes, SalonCentric offers same-day delivery and in-store pickup services for your convenience.
What payment methods does SalonCentric accept?
SalonCentric accepts American Express, Apple Pay, Cash, Check, Mastercard, PayPal, Samsung Pay, and Visa.
Are there any nearby nail salons if I want additional beauty services after shopping?
Yes, VNK Nails & Spa and CT Nails Northlake Blvd are nearby nail salons where you can enjoy nail and waxing services after visiting SalonCentric.
Can I grab a bite to eat near SalonCentric?
Absolutely, there are several nearby eateries such as Little Caesars Pizza, Yin Can Cook (Chinese restaurant), Jon Smith Subs, and Burger King for a quick meal before or after your visit.
Are there convenient services close to SalonCentric for errands like shipping or banking?
Yes, there is a UPS Access Point location for shipping needs, and financial services like Liberty Tax and Western Union are also nearby for your convenience.
Does SalonCentric offer any educational opportunities for salon professionals?
Yes, SalonCentric is dedicated to education with hands-on classes and demos from favorite brands, plus cosmetology school field trips hosted by the team to help professionals succeed.
Is there free Wi-Fi available at SalonCentric?
Yes, SalonCentric provides free Wi-Fi to all customers in store.
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