Hair Cuttery

Reviews

• JM

  Jennifer McIllwain

  2 days ago
  5.0
  Claudia @ Hair Cuttery at Harbour Village was wonderful. She listened, had patience, offered suggestions and allowed me to enjoy the experience (some clients enjoy peace and quiet) Thank you Ms. Claudia!!!
• KB

  Kathy Bennick

  3 days ago
  5.0
  They were very kind and accommodating. Last minute bangs to be but! Thank you
• AM

  Alex Meole

  Jul 1, 2026
  2.0
  My second time at this location. First time no appointment just walked in, I was assigned to Karen. Great haircut, friendly conversation. Next time made an appointment with her. I felt rushed 10 minutes from walking in the door I was walking out a with far less satisfied than last time.
• AS

  Angie Simons

  Jun 19, 2026
  1.0
  If you're posting this publicly, I'd tighten it up slightly so it reads as a firsthand experience rather than an emotional reaction: I am extremely disappointed with my experience at this salon. I walked in hoping to get a haircut and immediately noticed there was only one stylist actively working with a client. Several staff members appeared to be in the back, and there was no one else on the salon floor. After standing there for a moment, a woman came from the back and, rather reluctantly, asked what I needed. I simply asked if anyone had time for an appointment. The expression on her face immediately changed, and it felt as though my presence was an inconvenience. A male stylist walked behind her, whispered something under his breath, shook his head, and returned to his empty chair. The entire interaction made me feel unwelcome and unwanted as a customer. I stood there for several minutes while she eventually said, "We might have someone at 1," but there was no effort to help, no attempt to schedule me, and certainly no sense that they valued my business. The overall message I received was, "We can't help you, and we don't really want to." What makes this even more disappointing is that I have been a customer here several times over the past four years. After this experience, I will never return. As someone who worked as a professional hairstylist for over 12 years, I cannot imagine treating a walk-in customer this way. Every person who walks through the door deserves to be greeted professionally and made to feel welcome, even if no appointments are available. Management should take a serious look at the customer service being provided. In today's world, businesses don't just lose one customer—they lose referrals, repeat business, and reputation. Based on my experience, I would not recommend wasting your time here. They certainly did not make me feel like they wanted any additional business.
• AM

  Alison McCann

  Jun 13, 2026
  5.0
  Kayla is such a fantastic stylist. She listens, she gives advice, she reminds your likes and dislikes, she points out future issues with certain color and style choices and then in the end she does what the customer wants. She even foresees what the customer doesn’t realize they need and really gives the customer the best they can be. I’ve gone to her for a few years now. She’s fantastic!!! One hundred percent genuine. I know she isn’t going to short cut me, try to sell something I don’t need or screw up my color. Sometimes I come in and say “this is bugging me” and she works from that to correct the issue. She even has my dad going to her after he went there and someone else scalped him (pretty sure that girl is gone). She worked with him to get it right and now he will only go to her.