SEPHORA

Reviews

• PP

  Prath P

  4 days ago
  1.0
  Employees are good at making you feel unwelcomed.
• MA

  Marcela Alvarez

  Apr 20, 2026
  1.0
  Very disappointing experience at the Galleria Mall location on April 16 at around 7:40 PM. During a voucher redemption, I was wrongly accused of trying to reuse a voucher—without any verification. The manager was dismissive and unhelpful instead of investigating the issue. This was especially frustrating as the problem was later confirmed to be a system issue with the Valentino fragrance not registering properly. As a Rouge customer, I expect professionalism and basic respect. This experience fell far below that standard.
• LG

  Lisa Grant

  Mar 26, 2026
  1.0
  On 3/25/26 I went to Sephora at galleria mall. I experience horrible customer service. No one greeted me, however they were all just standing around talking amongst themselves. It’s not as though they were assisting other customers because they weren’t. When I finally asked for help a Spanish speaking lady was very rude to me, brushed me off as if I annoyed her by interrupting her conversation with the other saleswoman. “She said if you don’t find it there then it’s out of stock”. She didn’t even check or offered to see if it’s available in other stores or online. So I left quietly and disappointed in the customer service. Sephora At galleria mall needs better customer service.
• LL

  Leana

  Mar 22, 2026
  5.0
  Rasha was absolutely amazing, she spoke french with my mother who’s english isn’t very good. And she was very patient and helpful. Thank you Rasha 🙏🏻🩷.
• KB

  Karla Burgos

  Mar 1, 2026
  1.0
  I have never been kicked out of a store because they are closing. I walked in and still had a few minutes left before closing time. The same lady who greeted me at the door with “ we are closing in 5 minutes “ waled up to me and said they were closed not even 2 minutes in. I grabbed my product and walked out immediately. As I left, the WHOLE crew left with us. I am aware that that is the time the store closes, but I was not aware that everyone left at that time too.