The Cosmetics Company Store

Reviews

• EM

  emily mir

  Aug 18, 2026
  5.0
  I recently discovered this little hidden gem of a store, and I’m so happy I did! From the moment I walked in, I had such a wonderful experience. I had the pleasure of being assisted by Doris, who was incredibly kind, professional, helpful, and just as sweet as can be. 💕 She took the time to help me get enrolled in the rewards program and made the entire experience so welcoming and enjoyable. It’s always such a treat to receive genuine, friendly customer service, and Doris truly made a lasting impression. I’m so glad I found this store and will definitely be back for all of my cosmetic needs! Thank you, Doris, for making my first visit such a lovely one! ✨💄
• KS

  K. De Los Santos

  Jul 5, 2026
  2.0
  Selection is pretty limited. I walked around for over 5 minutes and not one employee acknowledged me or asked if I needed help. Not an establishment that I'll return to.
• AC

  Akc ch

  Apr 11, 2026
  1.0
  I just had one of the dumbest retail experiences I’ve had in a long time at The Cosmetic Company Store. Walked in to grab a brow gel. Found the shade I needed sitting with a group of the same products, grabbed it, paid, and left. Normal, right? Within 3 MINUTES—before I even made it far from the store—I realized it was the wrong shade because it had been put in the wrong spot. So I walk right back in. Receipt in hand. Product unopened. Easy fix, right? Nope. “Final sale.” That’s it. That’s the whole customer service experience. So let me get this straight—you can misplace your own inventory, cause the mistake, and then just… keep the customer’s money and call it policy? That’s not a “final sale” issue. That’s a “we don’t feel like fixing our own mistake” issue. And the craziest part? This wasn’t hours later. Not the next day. Not used. Not opened. THREE MINUTES. I probably spent more time standing at the counter being told no than I did outside the store. At that point it’s not about the product—it’s about principle. Any store with basic common sense would’ve swapped it out in seconds and kept a customer. Instead, they chose to lose one over a tube of brow gel. If this is how they handle something this simple, imagine if there was an actual issue. Do yourself a favor—double check EVERYTHING before you walk up to the register, because once they’ve got your money, you’re on your own. Side noteAfter reading all the other reviews seems like it's a common thing for this company.Make sure you read the reviews before you go here
• SS

  Silke

  Jan 12, 2019
  3.0
  Diverse Artikel die reduziert sind. Nicht zu allem tester vorhanden. Beratung eher dürftig.

Frequently Asked Questions About The Cosmetics Company Store