The Cosmetics Company Store

Reviews

• PJ

  pepper jack

  Apr 12, 2026
  1.0
  Absolutely Glad I looked at the reviews before I went to this place. Over the past x amount of years , if you look at my photos , you will see that it's all the same problem and bad customer service looks like I will take my business elsewhere
• AC

  Akc ch

  Apr 11, 2026
  1.0
  I just had one of the dumbest retail experiences I’ve had in a long time at The Cosmetic Company Store. Walked in to grab a brow gel. Found the shade I needed sitting with a group of the same products, grabbed it, paid, and left. Normal, right? Within 3 MINUTES—before I even made it far from the store—I realized it was the wrong shade because it had been put in the wrong spot. So I walk right back in. Receipt in hand. Product unopened. Easy fix, right? Nope. “Final sale.” That’s it. That’s the whole customer service experience. So let me get this straight—you can misplace your own inventory, cause the mistake, and then just… keep the customer’s money and call it policy? That’s not a “final sale” issue. That’s a “we don’t feel like fixing our own mistake” issue. And the craziest part? This wasn’t hours later. Not the next day. Not used. Not opened. THREE MINUTES. I probably spent more time standing at the counter being told no than I did outside the store. At that point it’s not about the product—it’s about principle. Any store with basic common sense would’ve swapped it out in seconds and kept a customer. Instead, they chose to lose one over a tube of brow gel. If this is how they handle something this simple, imagine if there was an actual issue. Do yourself a favor—double check EVERYTHING before you walk up to the register, because once they’ve got your money, you’re on your own. Side noteAfter reading all the other reviews seems like it's a common thing for this company.Make sure you read the reviews before you go here
• TO

  Tanya Ostroski

  Mar 6, 2026
  5.0
  I love this location. My daughter and I travel so we stop to check different locations out and Estero has some of the kindest staff. Go check them out!
• LB

  Lynn Blum

  Mar 1, 2025
  1.0
  Yesterday was a bad experience. I usually have a great time playing with makeup and getting sales help. Yesterday the girls were not helpful even with the store not being busy. They seemed to just want to Stand behind the counter. Your store does not have prices so we have to ask for the price. Only answer this sales girl had to any of my questions was “NO”! Frustrating and horrible shopping. Experience.
• PM

  Parish McConnell

  Aug 4, 2024
  5.0
  my first trip to this store and i was greeted by Alide, he was extremely helpful getting my concierge setup so i can send and receive emails/texts and pictures. i was so appreciative i ended up spending $955 on multiple cologne items and left very happy ! CCS needs more people like Alide !

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