MAC Cosmetics

Reviews

• A

  Айгерим Оморбекова

  6 days ago
  1.0
  I absolutely love MAC products, but unfortunately, my experience at the MAC store today was very disappointing. I came in because I wanted to purchase a concealer and a primer. However, the employee’s attitude made me feel as if I had come into her home and was asking to take something for free. She kept walking into another room while the employees were doing their makeup and barely wanted to answer my questions or help me. Because of the way I was treated, I decided not to purchase anything and left the store. I ended up going to Sephora instead, where the employees were much more welcoming and helpful. MAC, please take a lesson from Sephora’s staff. Customers come to your store to shop and deserve to be treated with respect and kindness.
• RS

  RANDI STERN

  May 6, 2026
  5.0
  I am so thrilled by the service I receive from Jeanette! She is so positive, friendly, and has a GREAT vibe! I look forward to going to the Aventura MAC store to see Jeanette, and have her apply my lashes. She does an EXCELLENT a job, and always makes me feel so good about myself! It’s like having my own personal cheerleader lol! Jeanette is a HUGE asset to MAC and I can’t hardly wait until I am back in the city in November, for the season, to see Jeanette again and have her apply my lashes!!!! I’d love to be able to take her back to my MAC store in Toronto!!! I will truly miss her!!!!!
• PP

  Princealfalfa

  May 5, 2026
  5.0
  Cynthia E thank you for my make application, I really liked it. Thank you again😊
• BM

  Bianca Myh

  May 3, 2026
  2.0
  I love Mac products and I've been purchasing physically in stores so far. But I have to say that I am disappointed with the quality control, the professionalism, and the stores personnel. To the point, yesterday I spoke to one of their reps on the phone after I got my online order. One item was missing and one was a used product. She was supposed to send me an email confirmation with the case number and how to proceed. I haven't received any email(s). And is not the first time I get the impression that everyone working at Mac and in their stores is lazy and they lack customer service skills. Nobody approaches you to ask you if you need any help. And when they do, they are aggravated and they look like they hate their job. My last experience in their Aventura store was with a rep who avoided approaching me for those 30 mn I spent there trying on lipsticks. Finally, when I was ready to purchase, I placed the items I wanted in her hands and I asked her to find me those items so I can purchase them. She mixed up my shades and she brought to the cashier the wrong items and some where even doubles. Thank God I had the presence of mind to check the shades. Omg, what a mess. It was so frustrating. How can you be so sloppy?
• PT

  Pretty Chefs TV

  Apr 19, 2026
  1.0
  ⸻ I’m honestly very disappointed with my experience at the MAC Cosmetics location during what was supposed to be a fun giveaway event. From the moment we walked in, there was no greeting or acknowledgment. We approached a staff member(African-American female) for assistance, but she ignored us and disappeared to the back without ever returning. It set the tone for the entire visit. When I tried to pick up products I had already purchased (over $89), I was told I ordered from the “wrong store,” but no one attempted to help resolve the issue or offer a solution. On top of that, I was not offered the advertised gift bag tied to the promotion. My girlfriend, Chef Cat, had also purchased two online tickets, and the staff made no effort to accommodate or even properly check her in. We were left standing there, confused and unassisted, until someone (Hispanic male )eventually decided to help. When I finally received my free product, it was handed to me without even being placed in a bag—just given with no care or professionalism(caucasian woman)To make matters worse, another employee (Hispanic male) became unnecessarily argumentative about studio fix compared to liquid foundation) which made the entire situation even more uncomfortable. The overall energy felt unwelcoming, dismissive, and honestly judgmental—especially for an event that was meant to celebrate customers. This experience completely took away from what should have been an enjoyable visit to Aventura Mall. I hope management takes this seriously and works on improving customer service, communication, and basic courtesy. No one should feel ignored or disrespected when supporting a brand Today’s date is April 19,2026