MAC Cosmetics

Reviews

• DC

  Donna Chu

  1 day ago
  5.0
  I called right before the store was closing for the day to ask if they had an item in stock. Sea, the store manager, was so kind and so helpful. She didn’t rush the interaction and let me know the item I was looking for was in stock. I said I would call back in the morning to purchase them but forgot until the next day. But Sea remembered and she set aside the item I wanted! She helped me process the order over the phone to be shipped after I completed payment. Sea made my experience shopping with Mac so wonderful. I really appreciate the level of service she provided!
• FP

  Found Promise

  Apr 20, 2026
  1.0
  Came in a for a color match on 4/19 around 2pm. The woman who “helped us” asked what type of look I wanted to go for…matte versus dewey I believe. I explained I don’t wear makeup so I don’t know what kind I wanted and said I’ll let you think about it then with a clear and apparent attitude and proceed to help my friend and cut me off. It was very off putting to say the least. As a customer service person for someone to say they don’t know, you shouldn’t be shunned. The better response would be to show me the difference on my skin so I can make an informed decision. Needless to say if I were to come back I would walk the other way if she was there.
• SS

  Shaileen

  Apr 19, 2026
  5.0
  This was my best experience at MAC EVER!!! And I’ve only had good experiences and have been an avid customer for so long. Fie went above and beyond start to finish. She didn’t have to but she made the effort to get my package out the same day. I am so touched by the care kindness and generosity Fie exhibited. Thank you again!!! 🤗♥️
• KB

  Kristen Brown

  Feb 14, 2026
  5.0
  The make up service I received was fantastic and I left feeling like a new woman! The ladies that work in this store are wonderful, professional, and so kind.
• SR

  Shreeya Subba Rai

  May 8, 2019
  1.0
  I am regular customer of this store but last week I came across with the lady with curly hair and glasses called herself manager was so rude. I will never ever visit this store again and will not recommend to anyone 🤯🤮😤 Worst worst worst customer service 👹🤛🏻

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