SEPHORA

Reviews

• NH

  Nadine Hoyek

  Sep 27, 2026
  5.0
  Wonderful make up service by Todd! Simple yet very elegant!
• MN

  manjunadh naidu

  Sep 16, 2026
  5.0
  The best collection i have saw store looks small from outside but inside it huge trust me its best place for girl
• FA

  Fernanda Anaya

  Aug 27, 2026
  1.0
  I understand that Sephora Georgetown is a busy location with a constant flow of customers, and I completely understand that employees can feel overwhelmed, we’re all human. However, customer service is still an important part of the experience. Unfortunately, my visit today was very unpleasant due to an employee’s (Mimi) sarcastic, rude, and dismissive attitude. I brought the interaction to the manager’s attention but unfortunately my concern seemed to be brushed off with a quick “sorry,” as if the situation wasn’t really taken seriously. I was disappointed not only by the initial interaction but also by how casually my concern was handled afterward. I expected a much more professional and welcoming experience from Sephora.
• SM

  Sonnia Moses

  Aug 17, 2026
  5.0
  Portia was helping me for over 30 mins as I’m newish to makeup but have a look I aspire to recreate! I felt like I was in there with my bestie she was so amazing and never made me feel bad for taking up her time and asking dumb questions. I went in there with zero plans and ideas and left with exactly what I needed! I got so many compliments on my makeup at my event and told everyone who would listen about Portia!!! I love her
• MS

  Marija Stojkovic

  Aug 17, 2026
  1.0
  I’m sharing some feedback about my experience at the Sephora in Georgetown this past Saturday afternoon. I’m writing this respectfully because I’ve generally had good experiences with Sephora, but this interaction left me very disappointed. Two months ago, I purchased a Sephora Collection lipstick at this location. When I tried it later, it had a very strong, bitter, plastic-like taste and smell. When I opened it, there was also an unusual little pop, almost like a small release of pressure. I ended up exchanging it at the Eastern Market Sephora without any issues. I was in Georgetown this weekend and went back to Sephora to purchase the same lipstick again. Since I had already experienced a problem with it once, I opened one while I was standing in line to pay, simply to make sure it was okay before purchasing it. Unfortunately, it had the exact same unpleasant smell and taste, so I decided not to purchase it. I understand that the employees were concerned because I opened a product that was not a tester, and I understand that I could have waited until I paid. But once I explained that I was standing in the line waiting to purchase the product and yes I opened it but it’s defective, I expected the situation to be handled with a little more understanding. Instead, the two cashiers repeatedly questioned me about why I had opened it and whether I was going to buy it now. I explained several times that I had intended to purchase it, but that the product appeared to be defective. I even offered for them to smell or try it themselves, and I offered to pay for it and then return it if necessary. Anyway, at some point one of the cashiers simply told me, “Ma’am, you’re fine, you can leave now.” The way she said it was extremely dismissive and sounded like I was being asked to leave the store. I walked out because I didn’t want to escalate, but I found the way these two cashiers handled the interaction extremely rude and unprofessional. I understand that employees have to follow store policies and protect merchandise. At the same time, customers should be treated respectfully, especially when there is a legitimate concern about a potentially defective product they’re selling. I hope Sephora will look into both the product issue and how this interaction was handled. A simple explanation of the store policy, followed by a respectful conversation would have made this a completely different experience.

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