SEPHORA

Reviews

• TB

  Tani Benitez

  5 days ago
  5.0
  Personal tremendamente amable, brindaron buenas recomendaciones
• DM

  Dion McCallister

  Jun 9, 2026
  1.0
  So after multiple visits in the last few weeks can definitely confirm that this location staff is last than customer service oriented. They don’t even welcome you into the store upon gracing their doors (this has now happened three times). They seem to be more focused on standing around talking to each other as opposed to actually assisting guests and overall it’s not the service that I receive at the 14th St or Conn Ave locations. Will definitely make sure to not visit this location in the future!
• JT

  Jasmin Thompson

  Jun 6, 2026
  1.0
  I visited the Sephora location on F Street in Washington, DC on June 5, 2026, at approximately 2:30 PM and was disappointed by the level of customer service throughout my visit. Upon entering the store, I was not greeted or acknowledged by any staff. While shopping for products for an upcoming trip, I needed assistance locating skincare and travel-sized items. Two beauty advisors told me they were “too busy” to help, leaving me to find the section on my own. Later, when seeking a concealer shade match, the advisor who eventually assisted me was dismissive and spoke in a manner that felt demeaning and unwelcoming. The checkout experience was particularly concerning. The beauty advisor, Ayana Keys, did not acknowledge customers waiting in line or invite the next guest forward. I also witnessed an uncomfortable interaction in which a customer was told loudly, “Your card declined, I don’t know what to tell you,” which created an awkward situation for everyone nearby. When it was my turn to check out, I was handed the mobile checkout device and instructed to scan my own items while the advisor assisted someone else. Once completed, I was simply told the total, directed to pay, handed my bag, and dismissed without any meaningful customer interaction. While this location appears well-stocked, the service I received fell far below what I have come to expect from Sephora. Unfortunately, the experience was disappointing enough that I would hesitate to return or recommend this location to others.
• MC

  Mhmtaz Cart

  May 19, 2026
  4.0
  I popped into this bright cosmetics store during my travels to pick up a few essential skincare items for the road. The store is incredibly well-lit and packed with an amazing selection of makeup, hair products, and fragrances from top brands. Everything is neatly organized into sleek displays, making it easy to browse around and test out products. The staff members were polite and offered to help me track down my specific moisturizer right away. My only minor issue was that the checkout line got quite backed up, but the overall experience was still great. It is a fantastic, reliable spot to refresh your beauty routine while on a trip.
• DD

  D

  May 15, 2026
  1.0
  I went to this location a couple of days ago, and first of all, the store is very small with no real checkout desk. I asked about a product, and they didn’t have it. Then I asked about another product, and the employee responded with an attitude, saying they would check in the back. When she came back, she brought the first item I had asked about and still had an attitude the entire time. As I was leaving, I told her, “Thank you, have a great day,” and she didn’t even acknowledge me or look at me. The whole interaction felt very rude and gave off a racist vibe. She was a white woman with blonde hair. Overall, I do not recommend this location. Very unprofessional experience, and I will not be returning. Sephora really disappointed me.

Frequently Asked Questions About SEPHORA