KR
Kelly Reilly
Jun 26, 2026
I was really looking forward to my appointment at Adam Broderick in Southbury and had high hopes of finding my new go-to salon. Unfortunately, my experience was incredibly disappointing.
I arrived a few minutes after my appointment time - maybe 10 minutes at the most, which I know isn't ideal. When I checked in, I was given a robe and waited to be seen. While I was waiting, I didn't get the impression that there was an urgent time constraint.
Beth greeted me warmly, and we sat down for a consultation about the haircut and color I wanted. However, after discussing everything, she told me that we had run out of time and that she would no longer be able to do my hair. I was shocked. While I understood that I had arrived a few minutes late, I never imagined that would result in my appointment being canceled after I had already checked in, waited, and completed a consultation.
She also asked how I had booked the appointment and commented that she dislikes when people book online. As a first-time client, I had no idea I was expected to book a specific way or that scheduling online could create an issue.
I rearranged my schedule for this appointment and was genuinely excited to finally get my hair done. Instead, I was left feeling embarrassed, uncomfortable, and dismissed as I gathered my things and left. In all my years of getting my hair done, I've never had an experience where I was turned away after arriving, checking in, and beginning a consultation.
Sadly, this wasn't the welcoming experience I was hoping for as someone new to the Southbury community.