SEPHORA

Reviews

• SS

  Srta-MayM.S

  Sep 24, 2026
  2.0
  To be honest, I almost never go to Sephora, but I decided to stop by because I was looking for an orange blush. I only had about 10 minutes, so I wanted to find something quickly. I had already picked out a blush, but I wasn’t sure if there was a better option, so I decided to ask for some help. There was one employee helping someone else, so I waited for her and tried to find another employee in the meantime. However, most of the employees were gathered in a small group near the front talking, and they seemed very engaged in their conversation, so I didn’t feel comfortable interrupting them. When the first employee was finally available, I asked her about finding an orange blush. Instead of really helping me with the product, she started asking me about my personal work life. I answered her, but I was confused because I was there to get help choosing a blush. When I brought the conversation back to the blush, she mentioned that YSL had blushes but emphasized that they were more expensive. I actually work at Ulta Beauty, so I understand how sales and customer service work. I know that mentioning pricing can be important when a customer is concerned about their budget, but I never asked about the price. I was simply looking for an orange blush and was open to purchasing what was recommended. Because of the way she brought up the higher price, it felt unnecessary and made me uncomfortable. I told her that YSL didn’t have the orange blush I was looking for, and she basically just told me that the blush I had already picked was good. At that point, I decided to just pay and leave because I didn’t feel like I had actually received any help. What bothered me the most was that I made an effort to ask for assistance, waited for an employee to become available, and still left without getting any real recommendations or guidance. I also don’t really understand the point of the cashier asking whether someone helped me if there isn’t really an opportunity to explain whether the assistance was actually helpful. I’m not expecting employees to spend a long time with me, especially when the store is busy. I just expected a little more effort when I specifically asked for help. As someone who works in beauty retail myself, I know how much a good customer interaction can make a difference, and unfortunately, this experience didn’t feel like that. What makes the experience even more disappointing is that there were only about four customers in the entire store at the time, so it didn’t seem like the employees were overwhelmed with customers. I understand that employees can be busy with other responsibilities, but I would have appreciated a little more attention and willingness to help when I specifically asked for assistance.
• JG

  Jae Guity

  Aug 28, 2026
  5.0
  Absolutely the best Sephora- hands done!!!! Melinda is the best, super personable, very professional and more importantly extremely precise. Love my brows!!!!!
• WR

  Wilder Rhodes

  Aug 26, 2026
  5.0
  SEPHORA was a fun stop when I wanted to look around and treat myself a little. I tested a few products, compared shades in person, and ended up finding something that actually worked for me. It’s easy to spend more time there than planned, but I like being able to see everything up close before buying.
• JF

  Jeffers FSAG

  Aug 20, 2026
  1.0
  Rude girl at the front with the way over lined lips made my shopping trip so unpleasant. Rolled her eyes when I asked for help finding something. Everyone is great but her
• QQ

  quagdood

  Jun 12, 2026
  1.0
  TL;DR Stay away from this Sephora and order delivery instead. I was there to pick up my online order. There were at least 2 associates wandering around chilling in the store. There was a line at the cashier, only one associate working at the front, and she was held up by a seemingly complicated issue. No one else was there to help her or attend to other customers in line. Even better, an associate with short curled hair walked up to the front, chatted with a customer and then went back to wandering around. I waited 10+ minutes, line didn’t move so I left. Disappointed

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