Monarch Casino Resort Spa Black Hawk

Reviews

• HM

  Homero Mendoza

  Aug 29, 2026
  3.0
  The property has great amenities and we have been staying since it opened, however, the management has begun to let the property suffer and left needing repairs that are so obvious. First picture is of a leaking gutter, or not gutter, the water is leaking from under the gutter, this will end up damaging the building. Second picture is of wall damage along the hallway of the hotel. Third picture is of a control panel for the floors outsided the elevators on each floor. Fourth and fifth pictures are of the display panels inside the elverators, you are left to guess what floor you are on or what floor you are stopping at.
• IM

  I McParrish

  Aug 27, 2026
  2.0
  I recently visited the Monarch Casino Spa, and my experience was deeply disappointing. From the moment we arrived, my group and I felt profiled and unwelcome, with the reception staff's demeanor suggesting that our presence was bothersome. The situation escalated dramatically due to a payment issue. Despite having provided our card information two weeks in advance when booking our appointment, the spa staff failed to check if the payment had been properly authorized. Neither at check-in nor checkout did anyone address this potential issue directly with us. Instead, without any prior communication, they escalated the matter by involving law enforcement, which was both shocking and unnecessary. We learned about the payment dispute from the police—no member of my party was contacted by the spa regarding this issue. As someone who works at a spa myself, I find it hard to believe that any establishment would choose such an aggressive approach instead of reaching out to the client first. If there were any concerns about card authorization, we would always contact our clients directly before taking further measures. To add to the confusion, we later discovered that the payment had actually processed at 7 AM the next day, well after the unnecessary police involvement. This lack of communication and oversight is unacceptable and only added to our distress during what should have been a joyful celebration. When we reached out the next day to understand this alarming escalation, we were met with a dismissive response stating it was "policy and procedure," with no apology or acknowledgment of the distress caused. While the spa services themselves were top-notch, the handling of the situation by the front desk left us feeling judged and unwelcome. It’s incredibly disappointing that a luxury establishment would respond to a guest payment issue in such a poor manner and fail to ensure clear communication. I sincerely hope that corporate leadership takes this feedback seriously to prevent future guests from experiencing similar treatment. What should have been a relaxing birthday celebration turned into a distressing situation that I will not forget. I encourage others to be cautious when considering this spa for their special occasions.
• KK

  Katie Koile

  Aug 15, 2026
  4.0
  My mom and I had a spa day here recently and it was wonderful! Both of our massage therapists were excellent (Deanna and Imelda). We received the Pure Relaxation Massages (highly recommend!) The other amenities were great as well: herbal steam bath, brine inhalation room, experiential shower, saltwater hot tub, laconium lounge, pool, etc. Plus the locker rooms had a resting area with snacks, fruit water, tea, and all types of toiletries. Our point of concern though was the front desk of the spa. The ladies were friendly enough, until it was time to pay. It was $400 for the two massages (totally fine, I knew that going into it), but the woman at the front desk who was closing our tab began soliciting a tip from us. I did not catch her name, but it was NOT Coda (this woman was tall with dark hair). We were going to tip anyway, as we always do, but it was distasteful the way she kept saying, "and your 20% tip would be $80, so I am going to put that on this card okay?" That's not how tipping works. She should have asked if we would like to leave a tip and we would have told her yes and how much we would like to leave. She even could have asked, "how much would you like to leave for gratuity?" but she kept telling us how much to leave and really kept driving that point home. After a relaxing several hours, we didn't like the way she pressured the tip. Again, soliciting is not how a high-end service should operate. If a 20% tip is required by the establishment, it should be built into the price. Otherwise, leave the tipping to the customers. Overall, great experience and we will be back.
• MJ

  Michael Jabori

  Aug 11, 2026
  1.0
  First monarch experience was decent on April 19th to April 20th. Stayed the night in the king premier room and booked a couples massage. We were excited for the free 4 hour spa pass we were told came with the king premier room and splurged on the massages. Over $1000+ for the night. Well we tried to return to the spa because we enjoyed it. This time we were told (by multiple levels of management including the reservation manager) that we were lying about getting a free 4 hour spa pass and were told we needed to provide proof that we got it because it wasn't something they had ever offered. They decided to review one of the phone calls to spa to confirm that we did indeed spend over $400 on a couple's massage but that was it. They couldn't confirm what our reservation was or included. There were other calls but they couldn't listen to them which at this point, why not just review the cameras or hell, your own documentation if you have it? It definitely soured our experience here. We had called to make a reservation and then at the end when we were told that nothing we said was valid or real, they just didn't cancel our reservation despite our asking. We had to call back specifically to make sure it was cancelled while on the phone. It was good that we checked since we were told there was only an hour to cancel. We suspect it wasn't cancelled per our request initially to try and get some money out of us which is about right for a casino. We'll be looking for a private spa elsewhere that might actually appreciate it's customers and I definitely recommend you or anyone glancing at this to look elsewhere for a relaxing time because it's not with Monarch, Atlas, or their management team.
• JD

  James Dickinson

  Aug 10, 2026
  5.0
  Here’s my honest review & opinions (having stayed two nights – Wed & Thur). Editor’s note – it was myself and my 8 year old son. The property was fantastic – very clean, smelled incredible everywhere you went, all staff that we encountered were polite, knowledgeable, and happy to assist. We were more than satisfied with whole property, nothing was off-putting at all. Spent most of our time at the pool/spa area – which I can’t overstate enough. Beautiful, comfortable area. Note on the pool – children are allowed from 10am to 6pm – if you’re going during those hours be prepared to have kids playing and splashing around in the pool. Nothing to ruin the mood, nothing too wild – but after all they are kids so bear in mind. The only restaurant we ate at was the Twenty Four/7 – for the only reason we very much enjoyed it and just didn’t feel like exploring the other options. Here are some notes to keep in mind for first timers – the parking garage leads directly into the casino with the main lobby/check-in being on the opposite side of the resort; which is important to note if you have kids because you’ll effectively have to walk through the casino and you will be reminded children are not allowed in the casino. Depending on which direction you’re coming from you’ll either see the self-parking first or the main entrance to the lobby. My understanding is that the front office parking offers free valet although we did not utilize. Take a moment to acclimate yourself with the elevator system. It’s not traditional, it will seem a bit wonky at first but after a few travels around the property you’ll pick it up easy enough. Our room was terrific – again everything was clean, comfortable, great layout (we were on the 10th floor). No issues whatsoever with the room. If you’re wondering about price(s) we spent about $600 on our two-day stay (not including the room cost). Keep in mind this was effectively going “all out,” I didn’t penny pinch, we over-indulged in food, candy, drinks, etc. So basically we spent about $300/day just living our best lives. This cost could have been easily cut in half had I of been a little more budget focused. Note – I did not gamble so I cannot speak to that experience but I’d be willing to go out on a limb and say it’s probably just as satisfying given our positive experience with the rest of the establishment. I would rate A+, 10/10 and we will absolutely return again soon. Hope this review helps any first timers!

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